add second device to total security only gets trial version

[gearond]

Followed directions on site, logged in to new device, went to my Kaspersky, my devices, add a device, download trial version, and then it asks for an activation code. All I have is my license code which does not work. what next?

[Flood and Flood's wife]

Hello Gearond, Your post is a little confusing, sorry! Trial versions do not use [activation] codes. Would you post back please so we can assist:

1. [Followed directions on site] Which site, please provide url?
2. [logged in to new device] Please provide device type, operating system & version please?
3. [add a device] Normally, with the KTS application, and an [active subscription [free] or [paid] selecting [My Kaspersky] redirects to your MyKaspersky account [portal] [ https://my.kaspersky.com/ ] & attached devices synchronise: refer next images

1. The following image shows: via MyK portal, a device synchronised with the KTS application that is currently powered off....
2. If your [new] device has synchronised correctly adding a device is automatic.

Please let us know the answers so we may help? Thanks!

[KarDip]

Hi gearond Welcome to the new Kaspersky Community. As well as above post. It depends on how many devices you bought license to send to work correctly. If you only bought one license for one device, you need to buy new license to add new device, but if you bought for three devices send should work unless you have exceeded adding new. Please take a look here for correct instructions. https://help.kaspersky.com/KPC/1.0/en-US/173437.htm You need to find this image in My Kaspersky portal then send Licence to "device" you select, the device must be connected to My Kaspersky.com. Thank you.

[Wesly.Zhang]

Hello @gearond 

Was your problem solved? Please let us know, Thanks.

Regards.