Activation limit Reached / Unable to Open Support Case. “We couldn’t pass your message to technical team..."

November 10, 2021

Dears ,

Kindly , The past week I formatted my PC , and installed Kaspersky Internet Security , I Used My License normally , but an error showed and it states that the Activation limit has been reached ,

This is not the first time , it happened a Year ago and I opened a Case with Support which they Rested the Activation counter , then I could Re-Activate Normally ,

But this time , am not able to open a case with Support , I have been trying for almost a week , tried from different machines and same issue , it says the “ we couldn’t pass your message to technical team , please refresh the page and try again “

I refreshed it many times , tried different browsers , and machines , different Wi-Fi accesses and mobile-networks , but yet all the same , which I cant contact the support to solve the Issue ,

Kindly you advice on this issue and how I can progress through it .

Thanks .

November 10, 2021

@OmerQussay Welcome.

Are you encountering above issue on this link https://support.kaspersky.com/b2c#contacts ?

November 10, 2021

Hi Berny ,

Thanks for your Feedback ,

Yes it is this link , I have also tried just now , it’s the same issue ,

the Exact Error Message is as below , thanks .

“

We did not manage to pass your request along to Technical Support.

Sorry, something went wrong. Please refresh the page and fill out the form once again.

”

November 10, 2021

@OmerQussay Kaspersky collaborators are watching this Forum , please wait for further assistance.

November 11, 2021

Hi @OmerQussay ,

Are the Chat and Phone options available for you here: https://support.kaspersky.com/b2c#contacts ? Can you please try them?

While in browser press Ctrl+Shift+N (in Chrome) or Ctrl+Shift+P (in Firefox) to open a page in incognito mode, try to submit the form, how will it go?

November 11, 2021

Can you also post a screenshot with the error?

November 13, 2021

Hi Igor ,

Thanks for your Feedback ,

Unfortunately , there are no Option of Chat and Phone , as Below Snap , the Only Option is through the Email , the Other Option Requires Premium Support ,

And I have Tried through Incognito Mode , but it’s the same Result , below is the Snap of the Error Using Incognito , Below it , is also the Activation Error ,

Do you Suggest to try by enabling VPN through My Device and Try to Open the Case ?

Thanks for the Efforts .

November 14, 2021

Hello @OmerQussay,

please use the default mode of your browser for this site and allow cookies.
In incognito mode, the cookies needed to create the request are not set.

November 15, 2021

Hi Schulte ,

Thanks for your Feedback , FYI that since the 1st Time i wanted to create the Request I was doing it through the Normal Mode of my Browser , I tried again now and made sure that cookies were created before I Fill the Form , and no Cookies we blocked , also FYI that I Used Multiple Browsers for both Normal and Incognito Mode , thus same issue for every Try ,

Thanks for the follow-up ,

November 18, 2021

Hi @OmerQussay ,

Can you do the following:

open browser
press F12
click ‘Network’ tab
open support.kaspersky.com/b2c/
proceed to request creation
Under the ‘Network’ tab in the column ‘Name’ find and click on any record with name support.kaspersky.com (see picture below as example). A new frame will open, click on ‘Headers’ tab and here look for ‘x-server:‘ parameter. What is this parameter value on your side?

Also, what country/city you are located in?

November 19, 2021

Hi Igor ,

Thanks for your Feedback , I followed your Steps ,but unfortunately there was no Record named “ support.kaspersky.com “ , I tried multiple Times , different browsers , I made sure of that as I Sorted the “Name” Field and Made double checks every time ,

FYI that I live in Iraq/Baghdad ,

Also FYI that it’s been over 2 weeks running on un-licensed Software , so I used VPN Software , set my location to a different country , and it WORKED from the first Try ,

I wanted to Open case and Proceed without going to such methods , but time is passing and there is no results unfortunately ,

It’s Also weird that it’s not working in my Current GEO location , as mentioned in the beginning of this Post , that the Past Year I opened a support case normally with no issue or using any VPN software ,

Hope that this will be fixed in the Future ,

From My side , will be waiting on Support’s feedback as case opened Successfully , for now , hope all will be going well .

I would like to thank you again and every person who participated in their advice , thanks .