Activation error

[meisam]

Dear Kasperskyteams,

hi how are you

my name is meisam

After reinstalling Windows and Kaspersky total, I encountered this message

please help me

All my passwords are in password manager

 

 

[Flood and Flood's wife]

Hello @meisam, 

Welcome!

• Please follow this guide: "You have exceeded the maximum number of activations allowed for the entered activation code" error.

Thank you?
Flood?+?

[meisam]

my email is

*****@*****.tld

[meisam]

I installed a new Windows

[Flood and Flood's wife]

Hello @meisam, 

You're most welcome!

The Kaspersky Community cannot assist, please follow the guide, contact Kaspersky Support, https://support.kaspersky.com/b2c#contacts, on the support page, select Email & fill in: Activation and license issues, Exceeded the limit of activations template.

You'll receive an automated email with an INC reference number & then, a Kaspersky support person will contact you, it may take some days, please patiently wait for them to do so. 

Thank you?
Flood?+?

[OGarnica]

I bought a Kaspersky license through the internet in Costa Rica on April 2022, but I moved to the US last week, and I had a problem with my computer then I had to restore it, and I'm trying to install Kaspersky again but is not possible.
I need to install Kaspersky again on my device because the license is not expired yet.

Can you help me?

[Berny]

@OGarnica Welcome.

Please check → Activation code is invalid for this region  ?