activation code not received

[PADMANABHA]

O my paid for renewal of KTOTAL AV  BUT NOT RECEIVED  the activation code

[Flood and Flood's wife]

39 minutes ago, PADMANABHA said:

O my paid for renewal of KTOTAL AV  BUT NOT RECEIVED  the activation code

Hello @PADMANABHA, 

Welcome!

1. 💥IF it's a RENEWAL, why do you need a *NEW* activation code - a RENEWAL will use the SAME code💥

IF (you) purchased Kaspersky Total Security, please follow the instructions in this guide: I paid for an activation code but didn't receive it : 

Normally, the e-mail message with the activation code for Kaspersky Internet Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, and Kaspersky Total Security is delivered within an hour. If you did not receive the message, check your Spam or Junk email folders in case it was moved automatically there by mistake. If you still cannot locate the message with an activation code or if you have entered a wrong e-mail address, contact us or our retail partners.

• In case you purchased the code via the Kaspersky website or My Kaspersky, contact Kaspersky Customer Service by choosing the topic and filling out the form.
• If you made your purchase via a different Kaspersky partner, contact them directly.

You will need to provide the following information:

• 👉The date of the purchase and order number from the confirmation e-mail - IF (you) don't have this -> provide evidence of the successful bank tranaction. 
• 👉Your full name and the e-mail address that you have used for the purchase

Thank you🙏
Flood🐳+🐋

Edited November 3, 2023 by Flood and Flood's wife
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