access denied visiting some URL (I own the website)

[webdesignername]

Hi, I don’t want to post public my affected URL. How I can post it privately?

 

I need to request an scan to my website to avoid this messages to others.

 

When visiting the url I get this message:

-----------------------------------------

Unable to provide requested URL

http://myurl.com/help

Blocked by Internet Antivirus

Reason: data loss threat

Detection method: databases

Click here if you think the web page has been blocked by mistake. The application will not block it again.

---

Thanks

[Berny]

Welcome. Please submit your URL here : https://virusdesk.kaspersky.com/

[webdesignername]

Thanks for the quick reply.

 

I already did. It says it's safe but, both on virustotal.com and on my browser (cause I have Kaspersky Installed) it blocks that specific URL

 

 

[Berny]

Please submit a request to K-Lab Technical Support https://center.kaspersky.com

FYI , this Forum cannot resolve  your problem.

[Flood and Flood's wife]

Hello   @webdesignername,

Go to KTS, select More Tools, select Reports, select Detailed Reports, select ALL EVENTS, select 24hrs, select EXPORT, export the REPORT, save as a text file (*.txt), attach the REPORT to your post please?

Thank you🙏 . 

[webdesignername]

Ok, please we can close this now.

 

Thanks for your help