5818.wynsys.club

[gakgoka]

Hello it seems like I do have some malware in my desk top any one know how i could remove it please ?? the name of it 5818.wynsys.club and Im not sure if there is another one thank you

[Guest #37]

Hi, Please upload the necessary information so that we can help you (Version and build of Kaspersky installed, OS and servicepack installed, upload your getsysteminfo (gsi) using the latest available version of it, you must send the URL of the Web that is generated with the report, to review it, etc ...). To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7 Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip In addition to attaching the gsi file, it is advisable to send the URL link of the Web that is generated with the report, to facilitate the work. Also review Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. Regards

[richbuff]

Also, in addition to what Caos indicates in the post located above this post, Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, as Caos instructs in the post above this post.

[Wesly.Zhang]

Hello @gakgoka 
Was your problem solved in the latest version? Please let's know this situation.
If the problem has solved or fixed, Please mark best answer to the post which could help you solved the problem, We are grateful to invite you to do this.
If the problem hasn't gone, Please let me know, Thanks!
Best regards.