24 x 7 Kaspersky Technical Support: 'Live chat, phone support' availability confusion

[Flood and Flood's wife]

For our region, the Support page shows Phone & Live Chat available 24 x 7, however, the Live Chat window shows: Technical support available as business hours

 

Why is it so?

Thank you🙏

Flood🐳

[Igor Kurzin]

Hi Flood,

Thank you for bringing this up. Chat support is in fact 24/7. I contacted the corresponding team and they claim to have fixed the information on the site. Can you please check?

Thanks and have a great day.

 

[Flood and Flood's wife]

Hello @Igor Kurzin,

Thank you for following up & action👍  

I would absolutely check, however, the only time to do so is when / if Online Chat is actually offline/down, that’s when the “availability” banner shows🤔 

If there’s an outage scheduled, I’m happy to verify at that time, let me know please? 

Thanks and you have a great day too!

Flood🐳