2 emails from " kasperskylab@2checkout.com " [Closed]

[hishamgho]

Good morning, i receive 2 emails from sender " kasperskylab@2checkout.com " and this is the first time i get email from this email ID as below:

THANK YOU FOR SHOWING AN INTEREST IN KASPERSKY LAB SOFTWARE.

Dear [deleted] On 2019-10-05, you have placed an order no. [deleted] on http://kaspersky.com/me website using Credit/Debit Card as a payment method. The payment of your order could not be finalized. If you had any difficulties with your payment, please click on the link below to try again or select a different payment method. ONLINE ORDER DETAILS Website: http://kaspersky.com/me Reference no.: [DELETED] Date/time: 2019-10-05 Order General Total: 48.99 USD Product name: Kaspersky Total Security - Renewal Product options: 1 Year3 Devices, 1 User Account. Product code: KL1919R Quantity: 1 Price/unit: 48.99 USD Taxes (VAT): 0.00 USD Total: 48.99 USD ********************************************* plz note i didn't submit this order plz explain this issue. Moderation Edit : Personal information deleted

[Flood and Flood's wife]

Hello hishamgho, Welcome! Unfortunately, no one in the Community portal can help. You must contact Kaspersky Lab for assistance.

1. Have you emailed kasperskylab@2checkout.com 2CHECKOUT and asked them about the issue?
2. Have you advised your finance institution about attempted unauthorised transactions?

Thank you

[hishamgho]

Hello hishamgho, Welcome! Unfortunately, no one in the Community portal can help. You must contact Kaspersky Lab for assistance.

1. Have you emailed kasperskylab@2checkout.com 2CHECKOUT and asked them about the issue?
2. Have you advised your finance institution about attempted unauthorised transactions?

Thank you

THANK YOU FOR YOUR ADVISE I WILL FOLLOW UP YOURS.