Проблема с работой Safe Kids

[Виталий]

Где-то дней 10-14 не удается связаться со своего смартфона со смартфонами детьми, не отображается статистика. Не удается войти в приложение с телефона детей

[Flood and Flood's wife]

Hello @Виталий, 

Welcome!

Log a case with Kaspersky Technical Support, follow the template, but select the correct Android version, if it’s not 11; include:

1.  A detailed history
2. What caused the problem?
3. Did you try to solve the problem? How?
4. Text from an error message? Screen shot? Video?
5. Community topic URL?
6. Note: Support may request Traces & other data, they will guide you

    

7. After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

• Please let us know the outcome when it’s available? 

Thank you🙏

Flood🐳+🐋

Note, we’ve asked the Moderators to move the topic to: Kaspersky Safe Kids

[Guest]

@Виталий здравствуйте!

создайте, пожалуйста, запрос в Службу тех поддержки

Спасибо!