Trem

Got in! Need to use a VPN that ISN'T Kaspersky's (kinda obvious in hindsight). This allows you to redownload the installer and get access to the drive again. Thanks to @Flood and Flood's wife and @roscolo here.

See attached before and after screenshot for the customer service form Additionally see the download page with no download button (with my VPN on to the UK)

Hi Flood, When I try to submit a chat/email request, after hitting "submit" it just reroutes me back to the original request page. Chat / email doesn't work or seems down. Tried using different browsers and same result. Any idea here? Tried on my phone as well and same result

Anyone else or mods have thoughts here please?

This didn't work for me. It was uninstalled and doesn't let me redownload the installer from the site because I am in US

How do I decrypt the .kde vault file and gain back access to my files? These usually open with the kaspersky software + a password but now there is no program that can open them to even decrypt the drive. This is very urgent as there are only 4 more days to resolve this before your 9/29 USA deadline. Can you at least allow a reinstall to decrypt and then uninstall again?