Tom Wolf

Ive sent email to support using Harlans link. hope they can help.

Sweden, witch to my knowledge is still an EU country ?

I have now tried 2 different valid cards with the same result. Your payment could not be approved and the order has been cancelled. We confirm that your credit card has not been charged.

I knew about Switzerland but not about UK. The card im using is a card im using for other purchases as well so I know it works ok. I tried using that card twice on license renewal both with the same result.

Hi again. Its during the payment process that it gets interrupted using credit card and the service Nexway. There is no error code. I also found out that Kaspersky is on the sanctions list with all assets frozen etc, guess that is whats preventing the payment for license renewal to go through.

Hi I tried to renew my subscription last week but it didnt work due to some error. Upon submitting the subscription the verification took over a minute at witch end it failed. Witch made me wonder if Kaspersky is banned in EU or not and if that would have anything to do with it.