Hello @Larsene Try to add th application in the “Trusted” group within the “Application rights” tab of the “Host Intrustion Prevention” feature (Advanced Threat Protection module):
In the “Add application to trust group” window, type the name of your executable file in the “Application” textbox. Then click on the “Refresh” button:
Check the restriction group added by Kaspersky on the .exe. (! Beware of the versions ! it might have multiple ones):
If it has antoher value than “Trusted” (Low Restricted, etc...), change it to trusted using the drop-down list above the “OK” button:
Check that the app has been correctly added:
Double-click on it. Check the applied restrictions. See if everything is unblocked (green ticks everywhere):
Apply the policy and close / re-launch completely your Softphone app. See if it is working properly now.
