[Issue to access My kaspersky website, whenever I click Sign in and small window request email and password, the small force closed]

Thank You @FLOOD 

 

[Issue to access My kaspersky website, whenever I click Sign in and small window request email and password, the small force closed]

 

Thanks Berny. I can’t contact support or chat with expert without logging in. 

it seems that the issue is when entering a username and password, the page refreshes back to the login page without an error.

I clear all cache and cookies in chrome, disabled all themes and plugins but still the same issue. 

 

[Issue to access My kaspersky website, whenever I click Sign in and small window request email and password, the small force closed]

Operating system: windows 10 Pro

version 1809

OS build 17763.864

System type 64-bit

Google Chrome Version 78.0.3904.108 (Official Build) (64-bit)

[Issue to access My kaspersky website, whenever I click Sign in and small window request email and password, the small force closed]

Hi 

I have an issue and I need assistance. I bught Kaspersky cloud 5 days back and I rceived the email to create account in My Kaspersky  and activate the product. I created the account in My Kaspersky website https://my.kaspersky.com/  but whenever I click Sign in and small window request email and password, the small force closed I redirect to the main page of My Kaspersky. So, I’m not able to access the account, activate the product or download it. 

I’m using windows 10, I’ve tried both Chrome and Edge browsers but both face same issue. I’m unable to reach the support team because I’m not able to access the account. I;ve tried to google the issue but I’ve not find something useful. appreciate if some one can help me. 

Regards