Thank you for your patience. My apologies for the delayed response.
Our Escalation Team have just replied to us and we are glad to inform you that we've come up with a solution.
1. Uninstall VmWare temporarily.
2. Check that there are not VmWare related devices in Device Manager, in Network Connections.
3. Delete the following registry entry:
"HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3d09c1ca-2bcc-40b7-b9bb-3f3ec143a87b}"
4. Run in Command Prompt (Admin) the following command:
netcfg -u kl_klim6
5. Rename all Huorong related files. For example, usysdiag.exe -> usysdiag._exe
6. Restart PC
7. Attempt to install Kaspersky product I suggest installation of MR9). After successfull installation of Kaspersky, install VmWare if it is needed.
8. If the issue remains, please collect Procmon logs:
8.1. Download Process Monitor utility: https://download.sysinternals.com/files/ProcessMonitor.zip
8.2. Unpack ProcessMonitor.zip to some folder
8.3. Run Process Monitor utility, enable File -> Capture Events, go to File -> Save and set it to save to C:\Logfile.PML
8.4. Attempt to install Kaspersky product (do not close the error)
8.5. Stop logging in Process Monitor and send us the obtained log.
9. Do not close the installation error and collect a GSI report.
10. Send us the GSI and Process Monitor log.
Give us a call in case you need further assistance, our numbers and business hours are one click away: [a link]
Please keep us posted.
Qayyum || Customer Service Representative
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