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EarlyBird

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Posts posted by EarlyBird

  1. 4 hours ago, Igor Kurzin said:

    Dear all, please download and install the latest version of Asus Ai Suite and Armory Crate via: https://www.asus.com/support/Download-Center/

    Will the issue persist with the latest version? If yes, please collect a new set of traces and send to technical support via the indicent to support:

    Here is how to collect traces: https://support.kaspersky.com/15535

    - enable traces

    - restart PC

    - reproduce the issue with AI Suite

    - stop traces

    - upload the logs to some cloud

    - log a case support (if not yet logged one) as per the instruction from Flood above and include the link to the logs 

    - send the link to download the logs to the incident for us to further analyze

    - let us know the incident number by posting it here (if not yet done this step)

    Mine is already the latest version of AI Suite. My motherboard is old.
    Also, not even the installers start, Kaspersky is blocking it all. I tried with different versions of the appropriate AI Suite, none of the installers is allowed to start.

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