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> Suspect File, KL's response time
post 5.08.2005 17:18
Post #1

Advanced Member I

Group: Members
Posts: 110
Joined: 8.04.2005

Hello ,

First time I needed to send a suspect file to KL and their answer arrived after 30 minutes ( Aleks Gostev , Virus Analyst , Kaspersky lab ) .

I think that I have to post about that kind of customer support standard as , in my opinion , the customer support is 50% of any software .

KL's UK support team ( Lisa ) is always terrific and I'm glad to know that Moscow has the same level of quality .

Regards ,

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Leo Max
post 5.08.2005 23:12
Post #2

Kaspersky Fan I

Group: Gold beta testers
Posts: 1363
Joined: 26.05.2005
From: California, USA

QUOTE(mozar @ Aug 5 2005, 05:18 AM)
Hello  ,

  First  time  I  needed  to  send  a  suspect  file  to  KL  and  their  answer  arrived  after  30  minutes  (  Aleks Gostev  , Virus Analyst , Kaspersky lab ) .

  I  think  that  I  have  to  post  about  that  kind  of  customer support  standard  as ,  in  my  opinion  , the customer support  is  50%  of  any  software .

KL's  UK  support  team (  Lisa ) is  always  terrific  and  I'm  glad  to  know  that  Moscow  has  the  same  level  of  quality  .
  Regards  ,

is there AV componies that have this kind of support and forums I don't think so.

Good work KL biggrin.gif
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