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Hi. 

I have a costumer with 25 anti-virus  Kasperky . After update 1803, in Windows 10, some Kasperky stopped working. I reinstalled the anti-virus keeping the licensing and all the computers were o.k, except in one, curiously the one I have removed the license. Every time I try to install the anti-virus, it warns me to reboot the computer, after the reboot I start the installation,  and while installing,  it gives and "unknow error" . I use the executable that installs the latest version available.  What can I do ? 

 

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There is an error when uploading the file ( file = 2,9 MB). Can you provide a way to upload the file? Thank you. 

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Please try on rghost.net or another server

 

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В 22.05.2018 в 20:02, MABMT сказал:

while installing,  it gives and "unknow error" .

 

Hi, 

Can you please submit a ticket to technical support via my.kaspersky.com and pm me the ticket number? 

Attach a GSI report to your ticket. 

Thank you. 

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