How to collect KES11 traffic dump [KES for Windows]
Entry posted by svc_kms in How-to
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This instruction is relevant only in case of troubleshooting incorrect loading or rendering of a web page.
In order to troubleshoot issues KES network traffic related issues traffic dump is required. It is easier to analyze and does not require third-party software installation.
If reproduction of the issue requires the web browser to open web pages(such as web control non-working as expected, web page not loading, and so on), the tests should be performed in Incognito mode(also known as private browsing).
Chrome browser: Ctrl+Shift+N or you can start browser from terminal: & "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -incognito . Starting application from terminal will make launch key visible in traces and make diagnostic easier.
Firefox browser: Ctrl+Shift+P or you can start browser from terminal: & "C:\Program Files\Mozilla Firefox\firefox.exe" -private-window . Starting application from terminal will make launch key visible in traces and make diagnostic easier.
Microsoft Edge: Ctrl+Shift+P
Opera browser: Ctrl+Shift+N
KES11/12 Instructions
- Disable KES11/12 Self-defense
-
Navigate to the following registry key:
x86: HKLM\SOFTWARE\KasperskyLab\protected\KES<Build version>\environment\x64: HKLM\SOFTWARE\Wow6432Node\KasperskyLab\protected\KES<Build version>\environment\ -
Create a string type value named DumpNetworkTraffic :
DumpNetworkTraffic = (REG_SZ)"1" - Restart the product or reboot the host
-
Traffic dump files will be saved to
%ProgramData%\Kaspersky Lab\KES<Build version>\Data\traffic -
Once the issue is reproduced compress the whole
trafficdirectory
Do not forget to disable traffic dump collection. To do so delete DumpNetworkTraffic value.Then restart the product or reboot the host.
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