How to trace when KES doesn't detect malware files in Outlook [KES for Windows]
Entry posted by svc_kms in How-to
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Step-by-step guide
- Open Outlook.
- Go to File → Options → Add-ins.
- Check add-in options for the KES plugin.
- Make sure that scan on receive and scan on send are enabled.
- If problem persists, enable KES tracing.
- Restart Outlook.
- Send e-mail with infected .doc file.
- Send another e-mail with EICAR.
- Stop traces and send them to the Kaspersky support for further analysis.
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