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Known Problem

Task's stop settings are not available in KSWS database update and scan tasks [Kaspersky Security for Windows Server]

Consider the following scenario: Open update or scan KSWS task.  Go to Schedule->Advanced→Task stop settings: Solution Task's stop settings are greyed out and cannot be changed. This is by design behaviour: Task stop settings can be changed only for real-time tasks  - Real-Time File Protection and Script Monitoring. These tasks can be configured in KSWS policy to pause the execution at certain time not to interfere with 3d apps or speed up heav
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How-to

How to collect BSS logs [KES for Windows]

This article is about Kaspersky Endpoint Security for Windows (KES for Windows)   These logs are needed only in specific cases, to save time and effort do not collect these logs unless explicitly requested. Behaviour Stream Signatures or BSS is a major part of System Watcher. Sometimes its logs are required to diagnose the issue. Step-by-step guide BSS log collecting is started via bases, so when you activate logging via the avp.com command, it will re
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Known Problem

KSWS frequent exploit and malware detections - troubleshooting [Kaspersky Security for Windows Server]

Problem KSWS detects certain exploit or malware frequently with N/A as an action in KSC reports. Solution 1. Download the latest patch for our product on the machine which detects the issue. 2. Download the latest Windows security updates on the machine to cover the potential vulnerabilities. 3. Make sure that the product has the latest updates from KLABs servers. 4. Check the events on the impacted server as sometimes KSC report shows "detection events" only with a
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Known Problem

Trusted Applications [KES for Mac]

The KESMac 12 and the KESMac 11.3 patch C allows adding particular processes into the trusted section named Trusted Applications. The both filesystem and network activity of which can be ignored by the product increasing performance. Please, however, note that this could be potentially risky.  https://support.kaspersky.com/KESMac/11.3_adminguide/en-US/194142.htm Problem This article will describe a few ways to configure KES for Mac to exclude some of the software from th
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Known Problem

KSWS Application Control rules with Digital Certificate FAQ [Kaspersky Security for Windows Server]

Security administrator can create KSWS Application Control rules based on Digital Certificate. What does product actually checks and how it is related to the file itself? First of all, product checks whether the file matches certificate. Secondly, whether certificate is valid. If any of verifications fail - launch of the file will be denied. And vice versa. If signed file which execution was allowed by certificate has been modified, will execution of the file be allowed? Alte
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How-to

How to unregister KES from context menu of Explorer [KES for Windows]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. This article is about Kaspersky Endpoint Security for Windows (KES for Windows) Sometimes it is required to unregister KES from context menu of Explorer. Follow these steps: Disable self-defense of KES; Open CMD shell as admin; Run commands: regsvr32 /u C:\Program Files (x86)\Kaspersky
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Known Problem

Update task completes successfully but bases remain outdated [Kaspersky Security for Windows Server]

Problem In some cases, it is possible to run a database upgrade task on the KSWS/KICS/KESS host, but despite the upgrade task successfully completing, the databases are still out of date. Solution Most probably product operates in UpdateBlackListOnly mode. This happens in cases when product is activated with activation code and is unable to reach our activation servers. Thus KSWS fails to receive/refresh activation ticket and downloads updates only for Blacklist. Possible way
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How-to

How to enable KESMac Nagent traces easily [KES for Mac]

Description and cautions The original scenario located on the page https://support.kaspersky.com/kes11mac/diagnostics/15299, requires a lot of efforts and manual manipulations. I am offering a bit easier and time-saving approach doing the same. Details All the commands from the original document are saved here, but placed together and being run one after another consequently; the old product logs are also wiped up in order to avoid mess: Login under root:
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Known Problem

Error: Please go to the Control Panel to install and configure system components [Kaspersky Security for Windows Server]

Product version/Environment KSWS 10.1/11.X Windows Server Requirements for the server on which Kaspersky Security for Windows Server is deployed Description of Error Run installation of the application or the console with the setup file. Error "Please go to the Control Panel to install and configure system components" pops up and installation doesn't run. Solution Unpack the installation file and run the .msi file inside instead of the setup:
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How-to

How to configure Wi-Fi via KES for Mobile for devices with Android 10+ [Kaspersky Security for Mobile]

Problem There are slight differences when connecting devices to the Wi-Fi network configured via Kaspersky Endpoint Security for Mobile in Android 10.  The main difference is that the connection to the target Wi-Fi network is made automatically through the product installed on the device and can't be forced manually via device settings. Step-by-step description The following scenario demonstrates the correct way to connect the device to a Wi-Fi network, as well as what behavi
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How-to

How to test KSWS Anti-Cryptor module [Kaspersky Security for Windows Server]

Step-by-step guide Install KSWS and make sure the Anti-Cryptor protection component running and its Work Mode is Active. Install AESCrypt on a remote host. Try to encrypt the files on a network share protected by KSWS.   Enter a password. As encryption starts, Anti-Cryptor detects it and blocks remote user's session. In KSWS 11, by default, the application blocks a host's access to network file resources for 30 minutes. The follow
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Known Problem

OS hangs caused by excessive use of file descriptors [KES for Linux]

Symptoms OS hang, sometimes with open file errors in journals Customer application degrades with errors "unable to open file", "too many open files" Hangs and third-party (compatibility) issues often require advanced data collection and are sophisticated to investigate. However, a quick check is possible: On a system where KESL has worked for some time (not immediately after reboot/restart), validate the output of the following command, ran as root, for numerous records of /u
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Known Problem

KSWS corrupt installation [Kaspersky Security for Windows Server]

Problem If you found out that KSWS installations are somehow corrupted, and you're not able to remove it using conventional means (using misexec and/or appwiz.cpl), please do not use kavremover and/or mszap tools. Do not attempt removing the product manually as our goal is to determine the root cause of the product moving to this inconsistent state. Solution Please provide Kaspersky Support with the pertinent GSI log of the affected host and KSWS msi installer logs containing all
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Known Problem

"Some protection components are not running" or "Allow encrypted traffic to be inspected" [KES for Mac]

Problem In some cases KESMac is not able to start protection components: Or, the status "Allow encrypted traffic to be inspected" is not changing: Solution 1) Please get acquainted with the article https://support.kaspersky.com/kis20mac/error/15031#block1; 2) If the article above did not help, try to remove the FireFox user's profiles directory via Terminal: rm -rf ~/Library/Application
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