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Known Problem

Data collection for troubleshooting the KES Bitlocker management error "The policy can not be applied" [KES for Windows]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. This article is about Kaspersky Endpoint Security for Windows (KES for Windows) In cases when Bitlocker encryption of a certain volume is started using KES Bitlocker management, and the product returns the following error: Event type: The policy can not be applied. Action: Encryption Reason: The system drive is not compatible with the Microsoft BitLocker encryption. Type of encryption: dis
svc_kms

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Known Problem

Application startup control rules based on the file's metadata [KES for Windows]

Problem Application category based on the "Metadata" conditions created, but does not work. Solution This is expected behavior, in case the file does not have a digital signature, that can be trusted by local KES on the host in question, or is not known in KSN. Use sigcheck tool to see if the file has a valid digital signature – https://technet.microsoft.com/ru-ru/sysinternals/bb897441.aspx  Use other criteria, to determine the category (for example file hash).
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How-to

How to prohibit security administrator to uninstall KSWS/KESS [Kaspersky Security for Windows Server]

Step-by-step guide Open KSWS policy Navigate to "User rights" section Under "Configure application management section" press "Settings" button In the "Permissions for Kaspersky Security" window press "Advanced" button Select necessary user or group -> press "Edit" button -> press "Show advanced permissions" In the "Permissions Entry for Kaspersky Security" window unselect "Uninstall Kaspersky Security", make sure that Type is set to "Allow"
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Known Problem

KES installation error 0x80004005 [KES for Windows]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. This article is about Kaspersky Endpoint Security for Windows (KES for Windows)   Problem When KES installation fails with error message "Failed to access local group policy. Error 0x80004005", installation log should be checked. If it contains something similar, follow the steps below. MSI (s) (F4:94) [11:27:28:103]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MS
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Known Problem

KSWS Application Control rules with Digital Certificate FAQ [Kaspersky Security for Windows Server]

Security administrator can create KSWS Application Control rules based on Digital Certificate. What does product actually checks and how it is related to the file itself? First of all, product checks whether the file matches certificate. Secondly, whether certificate is valid. If any of verifications fail - launch of the file will be denied. And vice versa. If signed file which execution was allowed by certificate has been modified, will execution of the file be allowed? Alte
svc_kms

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How-to

How to test KSWS Anti-Cryptor module [Kaspersky Security for Windows Server]

Step-by-step guide Install KSWS and make sure the Anti-Cryptor protection component running and its Work Mode is Active. Install AESCrypt on a remote host. Try to encrypt the files on a network share protected by KSWS.   Enter a password. As encryption starts, Anti-Cryptor detects it and blocks remote user's session. In KSWS 11, by default, the application blocks a host's access to network file resources for 30 minutes. The follow
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How-to

How to use wildcard in KSWS/KESS exclusions [Kaspersky Security for Windows Server]

KSWS/KESS use * as a wildcard character. There are multiple ways to use it. Examples Masks without paths *.exe - all files with extension *.exe test - all files with name test Masks with absolute paths C:\dir\*.* - all files in folder C:\dir\ and its subfolders C:\dir\*.exe - all files with mask *.exe in folder C:\dir\ and its subfolders C:\dir\test - all files named test in folder C:\dir\ and its subfolders C:\dir\ - all files in fold
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How-to

How to set email notification for KES events [KES for Windows]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. There are multiple settings in both KES and KSC that allow to set notifications about various events. This article is based on example of setting complaint notification (message send to administrator if the users considers the blocking of the page to be mistaken). Let's review three main scenarios, when KES is connected to KSC (either constantly or intermittently) and when it is not connected. KES
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How-to

How to collect KES11 traffic dump [KES for Windows]

This instruction is relevant only in case of troubleshooting incorrect loading or rendering of a web page. In order to troubleshoot issues KES network traffic related issues traffic dump is required. It is easier to analyze and does not require third-party software installation.  If reproduction of the issue requires the web browser to open web pages(such as web control non-working as expected, web page not loading, and so on), the tests should be performed in Incognito mod
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Known Problem

KSWS Error sending the request to KSN 0x80000063 (0x80000500) [Kaspersky Security for Windows Server]

This error message means that KSWS KSN-Client was unable to reach KSN Cloud servers (in most cases if KSN Proxy is used). Possible causes of the issue: Various transport-level issues KSC Server has been moved to another host with new DNS-name and IP-address Troubleshooting steps: Check that KSC is accessible via both its IP address and its hostname Check that option "Bypass proxy for local addresses" is enabled (KSC server properties > Advanced > C
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How-to

How to modify KES incompatible software list

Advice and Solutions (Community Knowledgebase) Disclaimer. Read before using materials. In case you want to skip automatic uninstallation of a specific software, but do not want to disable incompatible software check completely, you may edit cleaner.cab.  Step-by-step guide Download full KES distributive  Start it and make sure all files were unpacked Navigate to the directory you unpacked kes_win.msi to Find cleaner.cab in case of KES11.9 and older version
Egor Erastov

Egor Erastov in How-to

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How-to

How to use FDE Precheck utility

Advice and Solutions (Community Knowledgebase) Disclaimer. Read before using materials. This article is about Kaspersky Endpoint Security for Windows (KES for Windows) Description FDE precheck is a utility used for advanced Full Disk Encryption compatibility testing. It contains latest drivers which will be implemented in future KES releases. FDE precheck also collects diagnostic data used to fix compatibility issues. Inability to use laptop keyboard and\or touch-pad is one of the
Egor Erastov

Egor Erastov in How-to

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Service Page

Advice and Solutions (Community Knowledgebase) Disclaimer. Read before using materials.

The materials provided on the Advice and Solutions (Community Knowledgebase) part of the Forum result from the work of the Kaspersky Customer Support team and Forum community members. They are shared here for ease of use of Kaspersky products, deploying and configuring them. Please remember that using commands or recommendations from the articles without a clear understanding of their purpose may result in errors or system inoperability. Please note that some materials presented are not off
Egor Erastov

Egor Erastov in Service Page

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Known Problem

KES for Windows on KES Cloud installation fails with '(1187/0x0 ("Bad parameter "VerifyCertDate"")' [KES for Windows]

Problem Description, Symptoms & Impact Local installation from a standalone package fails Diagnostics Check installation logs of the product. We are looking for the following string: 09.02.2022 17:06:19.453 00000374.000028B4 L1  KLSTD: #1, Error was caught in KLERR_throwError, c:\a\b\a_6vlf7p9h\s\csadminkit\development2\klri\pkginst\klpkinst.cpp@1061. Error params: (1187/0x0 ("Bad parameter "VerifyCertDate""), "KLSTD", c:\a\b\a_6vlf7p9h\s\csadminkit\development2\klri\pkgi
Stan Shpatar

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Known Problem

OS hangs caused by excessive use of file descriptors [KES for Linux]

Symptoms OS hang, sometimes with open file errors in journals Customer application degrades with errors "unable to open file", "too many open files" Hangs and third-party (compatibility) issues often require advanced data collection and are sophisticated to investigate. However, a quick check is possible: On a system where KESL has worked for some time (not immediately after reboot/restart), validate the output of the following command, ran as root, for numerous records of /u
Stan Shpatar

Stan Shpatar in Known Problem

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How-to

How to enable KESMac Nagent traces easily [KES for Mac]

Description and cautions The original scenario located on the page https://support.kaspersky.com/kes11mac/diagnostics/15299, requires a lot of efforts and manual manipulations. I am offering a bit easier and time-saving approach doing the same. Details All the commands from the original document are saved here, but placed together and being run one after another consequently; the old product logs are also wiped up in order to avoid mess: Login under root:
Stan Shpatar

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