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Known Problem

Errors with removing KSWS and running GSI because of the Application Control [Kaspersky Security for Windows Server]

Problem KSWS10 and KSWS11 may have two issues because of the Application Control component: Can't uninstall KSWS with the error "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run" Can't run GSI with this error "Unable to unpack the critical file. GsiSharp.bin" Solution Disable Application Control and retry uninstallation. Сollect GSI, if necessary. 
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Known Problem

KSWS frequent exploit and malware detections - troubleshooting [Kaspersky Security for Windows Server]

Problem KSWS detects certain exploit or malware frequently with N/A as an action in KSC reports. Solution 1. Download the latest patch for our product on the machine which detects the issue. 2. Download the latest Windows security updates on the machine to cover the potential vulnerabilities. 3. Make sure that the product has the latest updates from KLABs servers. 4. Check the events on the impacted server as sometimes KSC report shows "detection events" only with a
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Known Problem

Trusted Applications [KES for Mac]

The KESMac 12 and the KESMac 11.3 patch C allows adding particular processes into the trusted section named Trusted Applications. The both filesystem and network activity of which can be ignored by the product increasing performance. Please, however, note that this could be potentially risky.  https://support.kaspersky.com/KESMac/11.3_adminguide/en-US/194142.htm Problem This article will describe a few ways to configure KES for Mac to exclude some of the software from th
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Known Problem

KSWS Application Control rules with Digital Certificate FAQ [Kaspersky Security for Windows Server]

Security administrator can create KSWS Application Control rules based on Digital Certificate. What does product actually checks and how it is related to the file itself? First of all, product checks whether the file matches certificate. Secondly, whether certificate is valid. If any of verifications fail - launch of the file will be denied. And vice versa. If signed file which execution was allowed by certificate has been modified, will execution of the file be allowed? Alte
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Known Problem

Update task completes successfully but bases remain outdated [Kaspersky Security for Windows Server]

Problem In some cases, it is possible to run a database upgrade task on the KSWS/KICS/KESS host, but despite the upgrade task successfully completing, the databases are still out of date. Solution Most probably product operates in UpdateBlackListOnly mode. This happens in cases when product is activated with activation code and is unable to reach our activation servers. Thus KSWS fails to receive/refresh activation ticket and downloads updates only for Blacklist. Possible way
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Known Problem

Error: Please go to the Control Panel to install and configure system components [Kaspersky Security for Windows Server]

Product version/Environment KSWS 10.1/11.X Windows Server Requirements for the server on which Kaspersky Security for Windows Server is deployed Description of Error Run installation of the application or the console with the setup file. Error "Please go to the Control Panel to install and configure system components" pops up and installation doesn't run. Solution Unpack the installation file and run the .msi file inside instead of the setup:
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Known Problem

OS hangs caused by excessive use of file descriptors [KES for Linux]

Symptoms OS hang, sometimes with open file errors in journals Customer application degrades with errors "unable to open file", "too many open files" Hangs and third-party (compatibility) issues often require advanced data collection and are sophisticated to investigate. However, a quick check is possible: On a system where KESL has worked for some time (not immediately after reboot/restart), validate the output of the following command, ran as root, for numerous records of /u
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Known Problem

KSWS corrupt installation [Kaspersky Security for Windows Server]

Problem If you found out that KSWS installations are somehow corrupted, and you're not able to remove it using conventional means (using misexec and/or appwiz.cpl), please do not use kavremover and/or mszap tools. Do not attempt removing the product manually as our goal is to determine the root cause of the product moving to this inconsistent state. Solution Please provide Kaspersky Support with the pertinent GSI log of the affected host and KSWS msi installer logs containing all
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Known Problem

"Some protection components are not running" or "Allow encrypted traffic to be inspected" [KES for Mac]

Problem In some cases KESMac is not able to start protection components: Or, the status "Allow encrypted traffic to be inspected" is not changing: Solution 1) Please get acquainted with the article https://support.kaspersky.com/kis20mac/error/15031#block1; 2) If the article above did not help, try to remove the FireFox user's profiles directory via Terminal: rm -rf ~/Library/Application
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