worm.win32.viking.j [MOVED]

[Elma]

Hello how can I get rid of Worm.win32.viking.j?

[Flood and Flood's wife]

Hello @Elma,

Welcome!

Please tell us:

• Operating system version & build?
• KTS version & patch? 
• Open KTS, select More Tools, select Reports, select Detailed Reports, select All Events, select 24hrs, select Export, export the report, save as a text (*.txt) file, 📎 attach📎  the Report to your reply?

Please post back?

Thank you🙏

Flood🐳

[Elma]

Windows server 2012 r2

Kaspersky for workstattion 10

And here the the file it does not delete

<del>,yadi,<del>

[richbuff]

Please do not link to possible malware.

Detailed report the FLOOD requested?

 

And 

Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. 
Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. 

How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492

PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. 

[Elma]

The pc is not detected to internet, so I posted a screenshot and shared on yandex. Bu I will be more carefull and will check for full report tomorrow

[Flood and Flood's wife]

Hello @Elma,

Thank you for replying🙏

1. In relation to the system information: Windows server 2012 r2 & the Kaspersky product information: Kaspersky for workstattion 10, is that Kaspersky Endpoint Security 10 for Windows software? 
2. Is the infection on a Home computer, with Kaspersky Total Security software or a computer in a Business / Commercial environment, with Kaspersky Endpoint Security 10 for Windows software? 

Please let me know?

Thank you🙏

Flood🐳

[Elma]

@flood thats true version for kaspersky is Kaspersky Endpoint Security 10 for Windows

 

windows server is windows server 2012 r2

 

and its business server 

[Flood and Flood's wife]

Hello @Elma,

Thank you for replying and confirming the Kaspersky Endpoint Security 10 for Windows is installed on a Windows server 2012 r2👌

• At the moment the Topic is in (B2C) Products for Home, Kaspersky Total Security category. 
• The Topic needs to be in B2B Kaspersky Corporate Products, so Community members who have expertise with KES10 will assist if they can.
• Also, if you’ve not done so, it would be a good idea to request Kaspersky Technical help via your Kaspersky Company Account.
• Note, please ignore my KTS Report request as those instructions do not apply to KES10.

Thank you🙏

Flood🐳

---

• Moderators, please move Topic. 

Thank you🙏

Flood🐳

[Elma]

Thank you for moving the topic to the correct area. I have also requested technical help

[Nikolay Arinchev]

Hi,

Please create a request to https://companyaccount.kaspersky.com/ and a ttach a sample of malware to it.

Thank you!

[Elma]

Hi,

Please create a request to https://companyaccount.kaspersky.com/ and a ttach a sample of malware to it.

Thank you!

Thank you , I have actually created a request. I had sent the logs They have requested me to call tomorrow.