WiFi disconnects [Closed]

[marconius]

After I installed Kaspersky Internet Security on my Win10 my WIFI connection frequently disconnects. Actually I hear sound like when I unplug my WIFI dongle from usb slot, and then after few seconds I hear that sound again. How can I fix that? It’s really annoying.

[Berny]

Welcome. Can you please provide a GSI report https://support.kaspersky.com/common/diagnostics/3632

[marconius]

How long does it take to make a report? It’s running for 20min now. Is this normal?

[Berny]

Please wait ....

[marconius]

Here it is

[Berny]

From your Windows Event Log :

“ERROR : WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athExt.dll Error Code: 126”

It looks like your WiFi issue is related to your Operating System or a hardware problem.
Before contacting K-Lab Technical Support please  visit the Microsoft Community

 

[marconius]

but that issue started when I installed Kaspersky Internet security. When I used built in win defender everything was ok.

[Berny]

Please contact K-Lab Technical Support https://center.kaspersky.com 

Also :

> please check in the Services if WD Firewal is disabled

> https://support.kaspersky.com/11154#block1

[marconius]

thank you! I see that my network is public, is this ok?

[harlan4096]

Your network in Windows should be Private and configured as Trusted in Kaspersky FireWall...

[marconius]

done!

[marconius]

Hmm, what I’ve noticed is that when my wifi disconnects in that moment explorer window for my external HDD opens up! 😲🤔  I’ve unplugged it, and I’ll see now what happens.