Why Kaspersky make it so difficult to take my money?

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Hi all.... Just a moan about how shoddy Kaspersky web site is.
Signing in via my main PC... Win 11 Pro 25H2 Fully patched... Using MS Edge .. latest version 
Dont know how it works in other countries... but our Bank cards have an expiry date... and the card I use to pay for Kaspersky expires on 04/26.... and my subscription expires on 26th Apr 2026.. 
So VERY tight... so I wanted to update it to avoid issues.
Signed into "My Kaspersky" and went to update the payment method.
1. Going directly to change payment method, it allows you change details.. but the "Save" button is missing on the screen... so you cant actually update it.
2. If you go to "info" about the payment method first, and THEN go to change details... you DO get the "Save" button at the bottom.
3. So I made the changes... it went through the process with my bank (i.e. I had to authorise a payment of £0.0 via my bank app).
4. then it came back with a red box with a cross (suggesting it had failed) saying the payment method was already present... and when I looked at payment details, it still showed the card expiry date of 04/26.
5. So... just to be sure... I logged out of "My Kaspersky" and logged back in.. and sure enough, payment details now showed the correct/updated expiry date.
 

So all in all... pretty bad experience..  

[Yoji]

Although it turned out OK, cant say I happy with process..
I am sure when I set up the auto renewal, Kaspersky said something like "dont worry, we will contact you ahead of renewal" which I took to mean I would be warned IN ADVANCE of the transaction.
HOWEVER, that was NOT the case.
They did indeed contact me 2 weeks before the renewal date, but it was to say they had taken the money and renewed.
So although they technically did not lie... it was very disingenuous to say what they did and not remind me in time for me to change my mind.
As it happens.. I did want to renew, so not a disaster... and may be its all explained in the small print.. but like software end user agreements, who has time to go through them with a fine tooth comb.

Anyway - just to be sure of no repeat, I have cancelled my auto renewal.
The auto renewal cost is prohibitive and even when I went cancel, the 20% discount to leave it in place is nowhere near enough.

If they cant do much better when it comes for renewal next year, I will def be moving away for my 10 licenses (after about 10 years).