Why do I have a Kaskpersky mouse driver

[user9000]

My mouse is jumping all over the place since a update to Kaspersky Internet Security. I was looking at the mouse drivers and I found a driver klmouflt.sys 15.1.202.0. Why is there a driver by Kaspersky for my mouse? Is it the problem with my mouse randomly moving all over the screen? thank you Windows 10 1803 Microsoft wireless mobile mouse 3500 Dell XPS 15 9570

[Berny]

Welcome. Please clean install Kaspersky Internet Security 2020 > Update databases > Reboot

[user9000]

Hello, I tried this but with no effect. Why does Kaspersky install a mouse driver? thank you

[bobbycooper]

Hello, for your question please contact Tech Support https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

[Flood and Flood's wife]

driver klmouflt.sys 15.1.202.0. Why is there a driver by Kaspersky for my mouse? Microsoft wireless mobile mouse 3500

Hello user9000, As well an the information from bobbycooper. klmouflt.sys - Driver intercessor is responsible for safety events delivery from the Mouse class devices. Provides IOCTL / callback interface used by KLIF.

1. Do you use Kaspersky OnScreen Keyboard?
2. Have you tried attaching a mouse direct to Dell XPS 15 9570, via usb, does the same mouse "jumping" occur?

Please let us know? Thanks

[VRevs]

Dear Support,

I’m havig the same mouse ‘jumping’ issue afer updating to the latest Kaspersky Internet Securiry.

OS version: MacOS 10.14.6

Kaspersky Internet Security ver: 20.0.0.829a

Mouse keep jump to the middle non stop. This only happen if I’m connected online. If I’m offline, no jumping occurs.

The mouse is connected to computer via wireless USB hub. Is there a way to turn off the mouse driver if thats indeed the problem?

 

[Flood and Flood's wife]

Hello @VRevs,

Welcome!

• Please contact Kaspersky Lab Technical Support

Please attach the following items to your Tech Support request: 

1. A video capture of the issue. 
2. A full history and description of the issue.

• Note: the Lab will request data, collected when the issue is replicated, they will provide you with steps to collect the data.

Please let us know what they say?

Thank you🙏 . 

[Flood and Flood's wife]

@VRevs,

As well as my previous reply, also test the 🐁 jumping with another wireless hub, another wireless 🐁 and if possible, a 🐁 connected directly to the Mac. 

Thank you🙏 . 

[VRevs]

@FLOOD 

The problem started when I updated to the latest version.

 

To test, I uninstall the software and did a fresh reinstall using the latest available from Kaspersky website.

So far so good. The mouse jumping issue did not resurface.

Will keep everyone posted if the problem popup again.

[jhilgeman]

I had this same issue occurring and had no idea what was happening and tried everything until I stumbled across the second mouse driver. If I disabled just that device driver (not the other one that is the true mouse), then I had no more jumping problems.

So it was a much easier fix than a fresh re-install, but how annoying...

[Wesly.Zhang]

I had this same issue occurring and had no idea what was happening and tried everything until I stumbled across the second mouse driver. If I disabled just that device driver (not the other one that is the true mouse), then I had no more jumping problems.

So it was a much easier fix than a fresh re-install, but how annoying...

Hello,

Which build do you use, KIS2021MR1 with C patch?

Regards.

[jhilgeman]

The application version shown in the support pop-up is: 20.0.14.1085 (m). 

The mouse is a Logitech G502 HERO.

[Wesly.Zhang]

The application version shown in the support pop-up is: 20.0.14.1085 (m). 

The mouse is a Logitech G502 HERO.

Hello,

Could you sent this issue information to KL technical support before?

Should we upgrade the product to 21.1.15.500©? and check this issue situation.

Regards.

[Transformer]

I just had this problem start this afternoon.  Changing it back to the windows driver made it go away for now.