Where can I find Kaspersky Virus Lab or like talk to them

[Xeno]

yeah just what the title says

 

[Flood and Flood's wife]

49 minutes ago, Xeno said:

1. Where can I find Kaspersky Virus Lab or like talk to them

Hello @Xeno. 

Welcome back!

1. Kaspersky Virus Lab experts are contactable via Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select either Chat or Email, then fill in the template with (your) OS & Kaspersky software, Malware, Other; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited May 29, 2023 by Flood and Flood's wife
spelling

[Xeno]

Thanks. I dont really know if I'll go to them because all I was gonna talk about was a rootkit that was in their signatures that completely shut off kaspersky with basic admin privledges and hopefully maybe let them like prevent it from happening again, idk.

[Xeno]

*a Rootkit added to their signatures, wasnt detected beforehand

[Flood and Flood's wife]

2 hours ago, Xeno said:

Thanks. I dont really know if I'll go to them because all I was gonna talk about was a rootkit that was in their signatures that completely shut off Kaspersky with basic admin privileges and hopefully maybe let them like prevent it from happening again, idk.

Hello @Xeno, 

You're most welcome!

It's your choice @Xeno, 

Making multiple topics in the Kaspersky Community is not an effective way of managing the issue (for you) as it's not addressing the concern (you've) had for weeks, apparently? 

To "communicate" with the Kaspersky Virus Lab experts, it's necessary to go via the correct channels, there's no other way. 

Thank you?
Flood?+?

Edited May 29, 2023 by Flood and Flood's wife
pn

[Xeno]

What are "The correct channels"

 

[Flood and Flood's wife]

35 minutes ago, Xeno said:

1. What are "The correct channels"

Hello @Xeno, 

Exactly as we said above:

1. Kaspersky Virus Lab experts are contactable via Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select either Chat or Email, then fill in the template with (your) OS & Kaspersky software, Malware, Other; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[Berny]

Hi @Xeno

I moderated and closed your previous Topic because this community couldn't handle your issue.
Kaspersky Technical Support is  your only option , the link is located at the top of this Webpage.

[Xeno]

I understand. Thank you