Hello. I have recently bought a Microsoft Surface Pro 11th Edition and Kaspersky Premium, but when I tried to install it, I found out it doesn't support arm devices yet, and Prism only runs on user-space so KVRT can't load its drivers either(just checked, KART or Kaspersky Anti-Ransomware tool doesn't work either). Does Kaspersky have any plans to fix this?

System:

 

Kaspersky Version:
Latest

Edited January 21, 20251 yr by secret

Hello

I have also a Surface Pro 11, replacing my old Surface Pro 7.

I cannot use Kaspersky 5 licenses and Kaspersky VPN on my Surface Pro 11.

For now, I purchased a Bit Defender 1 license for the Surfae Pro 11 while Kasperky is used on my other laptop.

Now I need VPN on my Surface pro 11 because I am travelling a lot, so I had to spend again more money to buy a VPN.

+1

Brand new surface 11 pro  elite... seems i won't be able to use my kaspersky license.

The list of non native software for arm64 seems to be preocupying

It would be nice to get some help from Kaspersky on this! I have a brand new Lenovo laptop with an ARM process, and my 10-device Kaspersky Premium licence won't install!

+1

I am using another security suite now. In the meanwhile my Kaspersky subscription will expire. By the time Kaspersky reacts we may have liked other products and never come back.

Same problem and solution with a Lenovo IdeaPad Slim 5 - using a "other" program and will maybe change other 5 equipment's to 

And a year passed by, time to renew my Bitdefender. Congratulations Kaspersky!

Kaspersky Endpoint Security 14 already has support for ARM, maybe soon for home products:

 

https://support.kaspersky.com/kes-for-windows/14.0/127969

Hello,

We plan to include this in one of our future releases.

Timeline? One of our future releases means little. 

Thanks

16 minutes ago, Perchera said:

Timeline? One of our future releases means little. 

Thanks

We release updates once a quarter. The next one, for example, is in July. It might well be included in that one.

Thank you, that will be late for me. Perhaps next year then.

IA estimates 2 to 6 million users have windows arm64 based devices, i guess it's not enough for Kaspersky to launch it

Last version 21.26, just released already comes with ARM support:

 

https://support.kaspersky.com/help/Kaspersky/Win21.26/en-US/119653.htm

 

Quote

Arm-based computers are now supported. However, the application has several limitations described in this article.

 

Hallelujah!

The list of limitations is long but I've already installed it in my Surface. 22 days left only. A whole year I was unable to use my license in this laptop.

Quote

Limitations for Windows 11 for Arm64 Home / Enterprise

Not supported application functions for Arm architecture:

• Webcam and Mic Control
• Secret Vault
• Remote management of computer protection

Application functions supported with limitations for Arm architecture:

• Safe Money

  Screenshot protection is not available.

• Intrusion Prevention

  No protection for the camera and microphone.

• System Watcher

  Some heuristic components are not available.

• Secure Desktop

  The action confirmation window (displayed during product settings changes) is available, but the security level is reduced.

 

Did you notice some overheating in your laptops? I know it's hot here in Spain these days but quite a coincidence that i am noticing it since in installed K in my Surface.

Thanks

1 hour ago, Perchera said:

Did you notice some overheating in your laptops? I know it's hot here in Spain these days but quite a coincidence that i am noticing it since in installed K in my Surface.

Thanks

Does uninstalling the app solve the problem? If so, please contact support: https://support.kaspersky.com/b2c/#contacts

@secretTry now.