When in safe money keyboard typing jargon

[LadyBeetle]

I have just tried to do a google search while in the safe money browser however the letters that I typed did not resemble the letters that appeared in the search bar! Complete jargon.

I recently did a full scan and found 2 trojan ransom ware files on my computer which I naturally deleted. Could this have interfered with my computer and is there any chance that they are still there hiding somewhere?

I don’t know how long these trojans were on my computer because they were only picked up when I did the full scan which is a bit of a worry.

I have my suspicions on how they got on my computer.

[Flood and Flood's wife]

Hello @LadyBeetle,

Welcome back☺ !

1. Which KIS version & patch is installed?
2. Which browser is the SafeMoney browser? 
3. Have any system default apps been changed or modified (by you)?
4. Are the (deleted) trojans showing in the KIS Reports, if “yes” please export the Report & attach📎 to your reply? ( so we can see if they may be related). 
5. Are there any new extensions or addons in the SafeMoney browser? 
6. Have you refreshed/reset the SafeMoney Browser?
7. Has KIS been exited & restarted? If “no” please do so. 
8. Has the computer been shutdown and restarted?  If “no” please do so. 
9. May we have a video of the “typed letters jargon” and a note of what letters were actually typed please?

Please post back?

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood,

I am using Chrome.

Application: 20.0.14.1085 (I)

No I have not modified anything as I do not know how. I am hoping these trojans did not modify anything.

I typed this: be9tz2

got  this...

 

[Flood and Flood's wife]

Hello @LadyBeetle,

Thank you for the image and the information👌

1. Are there any new extensions or addons in the SafeMoney browser? 
2. Have you refreshed/reset the SafeMoney Browser?
3. Has KIS been exited & restarted? If “no” please do so. 
4. Has the computer been shutdown and restarted?  If “no” please do so. 

Please post back?

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood,

Just a thought.

After I found those ransom ware trojans I downloaded Hitman pro Alert to ensure these trojans were gone.

Hitman is supposed to be a second check program and I did search to see if it was ok if running this would interfere with Kaspersky. I do have the 2 running on an old computer with no issues. Maybe this Alert one is the problem.

 

Thank You 
Ladybeetle ☺

[Flood and Flood's wife]

Hello @LadyBeetle,

• ⚠HitmanPro.Alert is on the KIS software incompatibility checklist. 

1. Are there any new extensions or addons in the Chrome browser? 
2. Have you refreshed/reset the SafeMoney Browser?
3. Remove HitmanPro. Alert
4. Exit KIS and restart. 
5. Shutdown computer & restart.
6. Recheck typed text corruption. 

Let us know the outcome please? 

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood

Sorry just restarted the computer.

I cannot see any new extensions in the safe window nor in my ordinary window.

I will now remove Hitman Alert.

 

Cheers Thanks.

LadyBeetle

[LadyBeetle]

Ok Flood,

 

Thankfully the safe money is now not typing jargon with Hitman gone.

Sadly though the safe money is not operating again as before and the only way for me to access it is by typing in one of the URLs that has been added to safe money.

The shortcut is not working either. 🙁

Thanks Ladybeetle

 

 

[Flood and Flood's wife]

Hello @LadyBeetle,

Well done for getting rid of the jargon👏

• Do you still have the procedures we used 5 months ago, that fixed the same issues? 

Let us know we’ll post again if needed?

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood,

Yes I do thanks.

I will slowly go through this again. 

Can I just run something else past you please?

I bought a new computer and downloaded Kaspersky Internet Security.

When I went to use the onscreen keyboard I couldn’t get the cursor to work. 

It got stuck and the letters were showing green jumping all over the place as if I was clicking on them.

I deleted the Kaspersky and re-installed it but it continued to do this. 

Completely clean new computer. Nothing on it other than firefox.

I use the computer onscreen keyboard as it is impossible to use the Kaspersky onscreen keyboard.

 

Thanks Ladybeetle 🐞

 

[Flood and Flood's wife]

Hello @LadyBeetle,

All good, yell out if you get stuck?

• Regarding the Kaspersky onscreen keyboard, is mouse or touchpad used to interact with it? 

Please let us know?

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood 

I use the touchpad.

Thanks Ladybeetle 🐞

[Flood and Flood's wife]

Hello @LadyBeetle,

Thank you🙏

Unfortunately, there’s a known issue/bug, in hand with Kaspersky experts/developers, Kaspersky’s Onscreen keyboard does not play nice with all touchpads, no eta on a fix atm😖
The solution they’ve advised, either don’t use Kaspersky’s Onscreen keyboard or use a mouse to manage it. 

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood,

I might follow the same procedure on the new computer as per the procedure from 5 months ago for this one.

Thanks

Cheers LadyBeetle🐞

[Flood and Flood's wife]

Hello @LadyBeetle,

For “safe money not operating again & safemoney shortcut missing” do the following:

1. Exit SafeMoney browser and all other browsers. 
2. Create a Restore point.
3. KIS, Pause protection.
4. Exit KIS.
5. Run Windows in SafeMode
6. Copy C:\ProgramData\Kaspersky Lab\SafeBrowser to the desktop.
7. Delete C:\ProgramData\Kaspersky Lab\SafeBrowser
8. Return to Normal mode
9. Uninstall KIS, save License information only, do not select any other options; include a Shutdown at the completion of the uninstall. 
10. Download & clean install KIS, follow the instructions carefully.
11. After the install, the Database update & the Scan, recheck if Safe Money browser is working? 
12. Create shortcut for Safe Money

Let us know if both issues are resolved?

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood

I started the procedure as per 5 months ago and the above is different and looks simpler for me to follow.

I have already downloaded the new install so should I delete that and start again as you have outlined?

Thank You

LadyBeetle🐞

[Flood and Flood's wife]

Hello @LadyBeetle,

Yep, the above process is simpler ‘cause last time we fixed a few more things🙂

• There’s no need to delete the new installer, just follow steps 1 to 9, then follow the KIS install, with the downloaded KIS installer & the install documentation that is a part of step 10 and continue on with the remainder of the steps. 

Please let us know the outcome?

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood.

I can't get past the first steps as I can't find where to pause the protection.

Thank you

LadyBeetle

[Flood and Flood's wife]

Hello @LadyBeetle,

• On Windows Taskbar, rightclick the Kaspersky icon, select Pause Protection

 

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood.

Except none of that comes up for me.

Thanks

LadyBeetle

 

[Flood and Flood's wife]

Hello @LadyBeetle,

On the Windows taskbar can you see a tiny up arrow - if selected can you see a Kaspersky icon, show us an image of what you see please?

 

Please post back?

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood,

 

Thanks for the screenshot!

That explains it clearly!

Cheers LadyBeetle🐞

[Flood and Flood's wife]

Hello @LadyBeetle,

You’re most welcome😄 !

If you wish for any icon to be on the Windows Taskbar, click on it, hold & drag to the Taskbar.

Thank you🙏

Flood🐳

[LadyBeetle]

Hi Flood

Thank You for your kind assistance.

Cheers LadyBeetle🐞