Website gets hang

[Harry John]

I have designed a website for my business but the problem is the customer are saying that it get stuck when they are placing the order can you provide me a solution. Thanks

[Flood and Flood's wife]

Hello @Harry John 
Welcome!

1. Do the Customers need to authenticate to access the Orders page?  
2. Post image(s) of what happens when the site hangs/get stuck please? 
3. In KSC Reports, are there any events/errors that match your site? 
4. Save the Report & attach📎 please? 
5. Which KSC version & patch(x) is installed, on the Windows Taskbar, rightclick the Kaspersky icon, select About ? 
6. Is Anti-Banner enabled or off, for your site? 
7. Is Private browsing enabled or off, for your site? 
8. Is Kaspersky Security Cloud Premium or Free? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

[murat5038]

Check the bellow articles:

https://support.kaspersky.com/KIS/2021/en-US/82230.htm

https://support.kaspersky.com/KIS/2020/en-US/70744.htm

 

Have the problem contact send feedback via the software:

https://support.kaspersky.com/KIS/2020/en-US/126790.htm

 

@Flood and Flood's wife

I will not remove it because the link you report is the site with problems. Not posted as advertisements. If it is understood that it is shared for advertising, it will be deleted and warned.

Regards.

[Igor Kurzin]

Hi @Harry John , 

can you please send me the site URL via PM and describe the reproduction scenario? 

If you have not logged a case with technical support yet, please do so via my.kaspersky.com and let me know the incident number.