Dear All,

My KES version is 14.1 that is managed by KSC. Some webpages can not be loaded when KES is active. Those pages load right away when disable KES. I already added those page's Web/IP Addresses in Web Threat Protection/Trusted web addresses and Network Threat Protection/Exclusions but it did not work. Could someone please help me?

Thanks in advance.

Welcome to Kaspersky Community.

I have KES 14.1 installed in my main, but not managed by KSC.

Can You provide one or 2 URL of the blocked sites? Do You get any warning information?

Hi Harlan4096,

I don't get any warning, page can not be loaded properly. that page is https://vpcp.dichvucong.gov.vn. Thanks for your help.

I have no issues accessing that site 🤔

What about Web Control module? Enabled?

What about checking Your DNS? Using VPN?

Hi,

Yes, Web control module is enabled but i already allowed the IP of webpage in Web Control settings. Our DNS server resolve the correct IP of that webpage (14.225.25.107). It is weird. Thanks for your help.

What if You disable Scan encrypted connections?

Hi,

I disable that function but the issue is the same :(:(. Appreciated for your help, thanks.

KES unmanaged here no issues, so maybe You should check Your KSC policies 🤔

Thanks for time and help, Harlan. I will check and let you know if find out the solution.

Hello.

What do the logs from the affected machine say?

Hi Juan,

There are not any events regarding that issue in log :(:(.