Web Anti-Virus blocks legit websites and links

[Katarn]

I am currently having an issue with Kaspersky Total Security (v 21.3.10.391(c). It blocks access for me to legit websites.

It is reported under “Web Anti-Virus” where it states as reason cloud protection and as type loss of data.

It concerns all websites related to the Dutch airline KLM. Links from emails are blocked, klm.com, klm.nl, flyingblue.com, all are getting blocked. I tried adding some links to ‘Trusted URL's’, but this does not completely work, because of the several urls used by KLM.

Did I made a mistake somewhere in my settings, or is something else going on?

[Berny]

@Katarn Welcome.

Please see this Kaspersky Support article : https://support.kaspersky.com/common/error/other/1870

[Katarn]

@Berny Thank you for the quick reply.

I can only scan 1 link in OpenTip. I just scanned klm.com and it returns as good. Seems weird to me to submit it for reanalyze, or should I still follow it up by resubmitting it?

[Berny]

@Katarn You are welcome. If you got a Kaspersky warning PopUp, please resubmit.

[Katarn]

Thanks @Berny . In the meanwhile, is it safe to include the url's in the Trusted URL's in my settings? I need to access the website to change my upcoming flights.

[Berny]

@Katarn URL “https://www.klm.com” is safe , please check on VirusTotal.