November 28, 2025Nov 28 After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn?
November 28, 2025Nov 28 Similar issue here in my Country (Jordan) although i am stuck at (connecting) when turning vpn toggle on.
November 28, 2025Nov 28 2 hours ago, TLia said: After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn? 47 minutes ago, Maisarah said: Similar issue here in my Country (Jordan) although i am stuck at (connecting) when turning vpn toggle on. Hello @TLia & @Maisarah, Welcome! Please read: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765 As (you're) both aware there's been a VPN infrastructure change, there's an advisory on Kaspersky's support website: even tho (your) problems are not the same, the action (you) both need to take is: Follow the advisory on the support website = download & install the *new* version, IF it does not fix the problem proceed to 2. Log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request. Thank you🙏 Flood🐳+🐋 Edited November 28, 2025Nov 28 by Flood and Flood's wife https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765
November 28, 2025Nov 28 9 hours ago, TLia said: After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn? I have the same problem exactly, and I'm in Russia too. Everything went to shit right after that new license agreement
November 28, 2025Nov 28 @Karim Esmat Welcome. Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/#contacts Fill in the form Did not find your answer ? Contact Customer Service
After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn?