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Vpn not continuing the installation

it has been 3 days now since I decided to update my vpn and it keeps telling me to complete installation I should be connected to the internet

Please help me

Screenshot 2025-10-05 152451.jpg

Featured Replies

  • Author

any help here please?!?!

Welcome to Kaspersky Community.

 

Please provide operating system and KVPN trying to install.

  • Author

windows 11 and the latest kvpn from the website Kvpn 5.22

 

Edited by omarmansour

12 hours ago, omarmansour said:

it has been 3 days now since I decided to update my vpn and it keeps telling me to complete installation I should be connected to the internet

6 hours ago, omarmansour said:

windows 11 and the latest Kvpn from the website Kvpn 5.22

 


Hello @omarmansour, 
Thank you for the information!

  1. Did (you) get a prompt to *update* the existing VPN or (you) just decided to *update* on a whim? 
  2. Are (you) trying to install KVPN  *trial subscription* OR paid subscription? 
  3. What is the Windows 11 full *build number*, in Windows Search type WINVER, open the WINVER app & post back the information? 
  4. Which *Region/Location* are (you) in? 
  5. Have (you) *uninstalled* - using Windows, Add & remove programs, rebooted, downloaded a new exe & tried again? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
grammar

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