Jump to content

upgraded from kaspersky security cloud to kaspersky plus not full access


Recommended Posts

hello, i got upgraded from kaspersky security cloud to kaspersky plus, but i don't have the kaspersky plus benefits, unlimited vpn and other benefits thats offered in kaspersky plus but not offered in kaspersky security cloud, is there fix to that or i have to buy kaspersky plus subscription?

Link to comment
Share on other sites

6 hours ago, ibramaswadeh said:
  1. i got upgraded from kaspersky security cloud to kaspersky plus, but i don't have the kaspersky plus benefits, unlimited vpn and other benefits that's offered in kaspersky plus but not offered in kaspersky security cloud.
  • do i have to buy kaspersky plus subscription?
  • is there fix?

Hello @ibramaswadeh

Welcome back!

  1. Which region are you in? 
  2. What is the Kaspersky Plus version, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About
  3. As long as (your) original Kaspersky Security Cloud license was valid/active, this should not have happened; do not buy a Kaspersky Plus subscription at the moment, in the first instance log a request with Kaspersky Support, either via Chat or Email, fill in Activation & License issuesOther template, Support will assist. 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
Link to comment
Share on other sites

  • 1 month later...
43 minutes ago, Hash said:

If there is any news? This issue occurs on my PC, too

Hello @Hash

Welcome back!

The full distribution may not have happened in your region - please share with us: 

  1. Which region are you in? 
  2. What is the Kaspersky Plus version & patch(x), x = letteron the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About

Please post back? 

Thank you🙏
Flood🐳+🐋

Link to comment
Share on other sites

  • 3 weeks later...
11 minutes ago, ibrahimaswadeh said:

i contacted support yesterday, but no respond yet

Hello @ibramaswadeh

Welcome!

  1. Did you receive an automated email with an incident reference number starting with INC0000? 
  2. Support may take 48 to 72 hours to respond, after the automated email has been sent. 

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
Link to comment
Share on other sites

4 hours ago, Flood and Flood's wife said:

Hello @ibramaswadeh

Welcome!

  1. Did you receive an automated email with an incident reference number starting with INC0000? 
  2. Support may take 48 to 72 hours to respond, after the automated email has been sent. 

Please post back? 

Thank you🙏
Flood🐳+🐋

yes i received and email with inc, okayy im waiting :))

  • Thanks 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share



×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.