May 27May 27 after Kaspersky updated its module, the database update stopped working give me " not run " status i tried several ways like disabling game mode , disable proxy and nothing works
May 28May 28 Author specs : Operating System Windows 10 Pro 64-bit CPU Intel Core i5 @ 2.90GHz Comet Lake 14nm Technology RAM 16.0GB Dual-Channel DDR4 @ 1330MHz (19-19-19-43) Motherboard ASUSTeK COMPUTER INC. PRIME H410M-A (LGA1200) Graphics DELL P2417H (1920x1080@60Hz) 8192MB ATI Radeon RX 570 Series (Unknown) Storage 465GB Crucial CT500MX500SSD1 (SATA (SSD)) 931GB Western Digital WDC WD10EZRZ-00Z5HB0 (SATA ) 931GB Western Digital WDC WD10EZEX-22BN5A0 (SATA ) Kaspersky version : 21.25.7.504 a
May 28May 28 Author 57 minutes ago, harlan4096 said: Welcome to Kaspersky Community. Is Your system a laptop? No its a pc
May 28May 28 Author 26 minutes ago, harlan4096 said: Did You make any change in Your K. config? Try a Config Reset to defaults... So i tried to reinstall, after installation completed and when i try to enter serial number it says "cannot set up server connection" i tried reset internet settings , changed dns , adjusting the proxy setting as mentioned in faqs but nothing works my network is working good , i dont know what is the issue and it looks like a server issue
May 28May 28 Hum ok... try to add this server to the update settings: https://s00.upd.kaspersky.com Once added, place the new server on top, and enable it. Are You using a VPN? What is your nationality? What is your current location?
May 28May 28 Author 28 minutes ago, harlan4096 said: Hum ok... try to add this server to the update settings: https://s00.upd.kaspersky.com Once added, place the new server on top, and enable it. Are You using a VPN? What is your nationality? What is your current location? I am stuck at activation page after installation, it wont pass because of server issue.. I wish i didn't reinstall No vpn, location is Egypt Thanks for your patience Edited May 28May 28 by shinmarwan
May 28May 28 https://support.kaspersky.com/kaspersky-for-windows/21.25/troubleshooting/installation/11007#block1
May 28May 28 Author Solution hold on ... the issue fixed it self update is working now thank you for you assistance @harlan4096
June 16Jun 16 On 5/28/2026 at 7:51 AM, harlan4096 said: Hum ok... try to add this server to the update settings: https://s00.upd.kaspersky.com Once added, place the new server on top, and enable it. Excellent! This worked for me. Thank You.
after Kaspersky updated its module, the database update stopped working give me " not run " status
i tried several ways like disabling game mode , disable proxy and nothing works