updating database stopped after module update

[shinmarwan]

after Kaspersky updated its module, the database update stopped working give me " not run " status

 

i tried several ways like disabling game mode , disable proxy  and nothing works 

[shinmarwan]

specs :

 

Operating System
Windows 10 Pro 64-bit

CPU
Intel Core i5 @ 2.90GHz    
Comet Lake 14nm Technology

RAM
16.0GB Dual-Channel DDR4 @ 1330MHz (19-19-19-43)

Motherboard
ASUSTeK COMPUTER INC. PRIME H410M-A (LGA1200)
    
Graphics
DELL P2417H (1920x1080@60Hz)
8192MB ATI Radeon RX 570 Series (Unknown)
    
Storage
465GB Crucial CT500MX500SSD1 (SATA (SSD))
931GB Western Digital WDC WD10EZRZ-00Z5HB0 (SATA )    
931GB Western Digital WDC WD10EZEX-22BN5A0 (SATA )    
 

 

Kaspersky version : 21.25.7.504 a

[harlan4096]

Welcome to Kaspersky Community.

 

Is Your system a laptop?

[shinmarwan]

57 minutes ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Is Your system a laptop?

No its a pc

[harlan4096]

Did You make any change in Your K. config?

 

Try a Config Reset to defaults...

[shinmarwan]

26 minutes ago, harlan4096 said:

Did You make any change in Your K. config?

 

Try a Config Reset to defaults...

So i tried to reinstall, after installation completed and when i try to enter serial number it says "cannot set up server connection" 

i tried reset internet settings , changed dns , adjusting the proxy setting as mentioned in faqs but nothing works

my network is working good , i dont know what is the issue and it looks like a server issue

[harlan4096]

Hum ok... try to add this server to the update settings:

 

https://s00.upd.kaspersky.com

 

 

Once added, place the new server on top, and enable it.

 

Are You using a VPN? What is your nationality? What is your current location?

[shinmarwan]

28 minutes ago, harlan4096 said:

Hum ok... try to add this server to the update settings:

 

https://s00.upd.kaspersky.com

 

 

Once added, place the new server on top, and enable it.

 

Are You using a VPN? What is your nationality? What is your current location?

I am stuck at activation page after installation, it wont pass because of server issue.. 

I wish i didn't reinstall 

No vpn, location is Egypt

Thanks for your patience 

Edited May 28 by shinmarwan

[harlan4096]

https://support.kaspersky.com/kaspersky-for-windows/21.25/troubleshooting/installation/11007#block1

[shinmarwan]

hold on ... the issue fixed it self

update is working now

thank you for you assistance @harlan4096