kaspersky free Unprotected spaces on the device

[JD9999]

I recently noticed some suspicious behaviour on my mobile device (I got told that an app I had programmed was a trojan) so I did a full scan.

It finished very quickly: It took 3 seconds to scan 5916 files, which is certainly not nearly what I use to get for a full scan

Then I get a popup that says "We scanned everything, but... We found some unprotected spaces on the device"

I would like for all the spaces on my device to be protected, particularly so I feel comfortable using my phone again. How do I do that?

[Flood and Flood's wife]

1 hour ago, JD9999 said:

I recently noticed some suspicious behaviour on my mobile device (I got told that an app I had programmed was a trojan) so I did a full scan.

It finished very quickly: It took 3 seconds to scan 5916 files, which is certainly not nearly what I use to get for a full scan

Then I get a popup that says "We scanned everything, but... We found some unprotected spaces on the device"

• I would like for all the spaces on my device to be protected, particularly so I feel comfortable using my phone again. How do I do that?

Hello @JD9999, 

Welcome!

Please share with us:

1. Operating system version & build: refer: How to find the version of your operating system? 
2. Is it Kaspersky Free from Google Play Store & Kaspersky Free version number? 
3. A screen print of the "We scanned everything, but... We found some unprotected spaces on the device" error please? 

Please post back? 

Thank you?
Flood?+?

Resource: 

Read before you create a new topic! - by Danila T.

Edited November 29, 2022 by Flood and Flood's wife

[Kiki2023]

I have the same problem plus the updating would stop at 83%. I attached the specs of my fone and i have the paid version of Kaspersky (for 4 devices). Would need help on this. Many thanks as i wait your feedback

[Flood and Flood's wife]

16 minutes ago, Kiki2023 said:

I have the same problem plus the updating would stop at 83%.

Hello @Kiki2023, 

Welcome!

Please share with us:

1. A screen print of the "We scanned everything, but... We found some unprotected spaces on the device" error please? 

Thank you?
Flood?+?

[Kiki2023]

Hi and my apologies for the late reply. This is the screen shot attached.

[Flood and Flood's wife]

1 hour ago, Kiki2023 said:

Updating AV DB, 83% -> image 1

We scanned everything, but... We found some unprotected spaces on the device. Databases have not been updated for more than a week. Scan your device to run an update -> image 2

Hello @Kiki2023, 

No problem whatsoever!

Thank you for the images!

1. Uninstall Kaspersky. 
2. Shutdown, power OFF the phone, leave it OFF for three to five minutes, power ON, login. 
3. Download new Kaspersky. 
4. Refer to: Installing and uninstalling the app -> configure, make sure *all* permissions are granted. 
5. Recheck Database update - make sure it runs to completion? 
6. Recheck We found some unprotected spaces on the device error? 

• IF either issue persists, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

[Kiki2023]

Many thanks, will do this right away