Jump to content
Kaspersky Support Forum

Unable to login into My Kaspersky from desktop application, "Please wait..."

AkshayShekhawat

By AkshayShekhawat
in My Kaspersky

 Share
Go to solution Solved by Danila T.,

Recommended Posts

AkshayShekhawat

AkshayShekhawat

Posted
  • Author
Posted

Hello,

Ive been using kaspresky since 5 years  when I installed the application for the first time sign in into my kaspersky worked perfectly but after a complete reinstallation of the windows i’m not able to sign in. After I enter the username password the login process just keeps happening for hours. I tried multipal times even changing the network connection, restarting the computer but nothing works. any suggestions on resolving this.

 

Link to comment
Share on other sites
OliverJia

OliverJia

Posted
Posted

@OliverJia Welcome. Did you try above suggestion ?

Thanks mate.

Tried but still the same issue. This “please wait” window is directly from the Kaspersky Cloud security window, not from a Internet Explorer or Chrome or Firefox browser. Looks like something is wrong with the server.

This has been going on for several days. 

Link to comment
Share on other sites
OliverJia

OliverJia

Posted
Posted

@OliverJia Is Chrome your default Browser ?

No, it’s a freshly installed Windows 10 21H1 with latest update installed. I think the default browser should be Microsoft chromium-based Edge browser. I uninstalled Google Chrome but the issue persists. However I’m not sure it’s relevant since the problem is with the Kaspersky program window, not with the browsers.

I do have ublock origin plugin installed on Microsoft Edge.

Link to comment
Share on other sites
OliverJia

OliverJia

Posted
Posted

Microsoft Windows [Version 10.0.19043.928]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert uis.geo.kasepersky.com

Tracing route to uis.geo.kasepersky.com [72.52.10.14]
over a maximum of 30 hops:

  1     9 ms    24 ms     6 ms  LSCrashPad [X.X.X.X]
  2    33 ms    55 ms    50 ms  96.120.77.137
  3    31 ms   135 ms   198 ms  68.86.219.89
  4   424 ms    49 ms    23 ms  162.151.182.9
  5    35 ms    52 ms   105 ms  be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21]
  6   141 ms   134 ms    37 ms  be-31243-cs04.newark.nj.ibone.comcast.net [96.110.42.61]
  7    68 ms    86 ms    45 ms  be-2411-pe11.newark.nj.ibone.comcast.net [96.110.33.254]
  8    38 ms   101 ms   107 ms  66.208.229.226
  9    23 ms    22 ms    53 ms  ae-1.r21.nwrknj03.us.bb.gin.ntt.net [129.250.6.86]
 10    62 ms    37 ms    83 ms  ae-3.r25.asbnva02.us.bb.gin.ntt.net [129.250.6.116]
 11    23 ms    50 ms    34 ms  ae-0.a02.asbnva02.us.bb.gin.ntt.net [129.250.5.190]
 12    49 ms    76 ms    43 ms  165.254.191.122
 13    83 ms    81 ms   102 ms  po111.bs-a.sech-iad.netarch.akamai.com [209.200.144.194]
 14     *        *        *     Request timed out.
 15    58 ms    57 ms    47 ms  ae120.access-a.sech-iad.netarch.akamai.com [209.200.144.197]
 16    23 ms    34 ms    15 ms  a72-52-10-14.deploy.static.akamaitechnologies.com [72.52.10.14]

 

Link to comment
Share on other sites
OliverJia

OliverJia

Posted
Posted


C:\WINDOWS\system32>tracert uis.kaspersky.com

Tracing route to uis.geo.kaspersky.com [4.59.181.233]
over a maximum of 30 hops:

  1     2 ms    50 ms     3 ms  LSCrashPad [x.x.x.x]
  2    19 ms    11 ms    14 ms  96.120.77.137
  3    16 ms    13 ms    25 ms  68.86.219.89
  4    17 ms    16 ms    18 ms  162.151.182.9
  5    18 ms    14 ms    16 ms  be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21]
  6    19 ms    20 ms    15 ms  ae-13.bar4.Philadelphia1.Level3.net [4.68.38.221]
  7    59 ms    40 ms    35 ms  ae-2-23.edge1.Toronto2.Level3.net [4.69.200.238]
  8    39 ms    35 ms    45 ms  KASPERSKY-L.bar1.Toronto1.Level3.net [4.59.180.118]
  9    46 ms    47 ms    36 ms  4.59.181.233

Trace complete.

 

Link to comment
Share on other sites
Wesly.Zhang

Wesly.Zhang

Posted
Posted


C:\WINDOWS\system32>tracert uis.kaspersky.com

Tracing route to uis.geo.kaspersky.com [4.59.181.233]
over a maximum of 30 hops:

  1     2 ms    50 ms     3 ms  LSCrashPad [x.x.x.x]
  2    19 ms    11 ms    14 ms  96.120.77.137
  3    16 ms    13 ms    25 ms  68.86.219.89
  4    17 ms    16 ms    18 ms  162.151.182.9
  5    18 ms    14 ms    16 ms  be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21]
  6    19 ms    20 ms    15 ms  ae-13.bar4.Philadelphia1.Level3.net [4.68.38.221]
  7    59 ms    40 ms    35 ms  ae-2-23.edge1.Toronto2.Level3.net [4.69.200.238]
  8    39 ms    35 ms    45 ms  KASPERSKY-L.bar1.Toronto1.Level3.net [4.59.180.118]
  9    46 ms    47 ms    36 ms  4.59.181.233

Trace complete.

 

Hello,

OK. It seems the network connection is OK.

Next, do a test. Please enter a fake login name and password to see whether the server return “Invalid password” ? or still “please wait…...”.

BTW. Do you try @Danila T. said login in your account via the internet browers using my.kaspersky.com and change your password first. After do that, try to login via product GUI.

Regards.

Link to comment
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing


×
×
  • Create New...