Unable to launch steam or epic games or valorant while the app is active

[Pandas]

i am unable to launch any game apps while the program is active.
After disabling it, i can launch it again.
i have tried messing with the firewall but that doesn't seem to be the issue.
How can i launch games while the program remains active

[Flood and Flood's wife]

9 hours ago, Pandas said:

i am unable to launch any game apps while the program is active.
After disabling it, i can launch it again.
i have tried messing with the firewall but that doesn't seem to be the issue.

A. How can i launch games while the program remains active

Hello @Pandas, 

Welcome!

1. So we don't have to guess, please:  Read before you create a new topic! & provide the information? 
2. When the games fail to launch, are there any errors, what are the errors, look in KTS Reports, post screen prints, we need to see what you see please? 
3. A. Does this solution from @Igor Kurzinwork: 
   Spoiler

   1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows
   2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
   3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
   4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
   5. Start Kaspersky app.
   6. Enable Self-Defense.
   7. Shutdown the computer, using Shutdown, not Restart, power on, login.
   8. Re-check the issue?

   Please post back? 

Thank you?
Flood?+?

[Pandas]

thank you for the quick response but sorry i think i might have incorrectly descibed about the issue
i can launch steam or epic games but it doesn't have an internet connection.
it says it cant reach the servers but after disabling it it can.
the website of steam do work fine just the app doesn't so it doesn't let me launch games either

[Flood and Flood's wife]

1 minute ago, Pandas said:

thank you for the quick response but sorry i think i might have incorrectly descibed about the issue
i can launch steam or epic games but it doesn't have an internet connection.
it says it can't reach the servers but after disabling it it can.
the website of steam do work fine just the app doesn't so it doesn't let me launch games either.

Hello @Pandas, 

You're most welcome!

Thank you for posting back & the clarification!

We understand the problem you've described. 

Please share with us: 

1. KTS version & patch(x) x=letter? 
2. Windows OS version & build? 

• ?Did you try the solution we provided above, from @Igor Kurzin??

Thank you?
Flood?+?

[Pandas]

Windows 10 
Version 21H1 (OS Build 19043.1889)

 

Kaspersky version 
21.3.10.391 (j)

[Flood and Flood's wife]

Hello @Pandas, 

Thank you for the information!

• ?Did you click on Reveal hidden contents & try the solution we provided above, from @Igor Kurzin  ??

Thank you?
Flood?+?

[Pandas]

oh, awesome it worked.
thank you so much

[Flood and Flood's wife]

42 minutes ago, Pandas said:

oh, awesome it worked.
thank you so much

Hello @Pandas, 

You're most welcome!

Well done?

Thank you for taking the time to update the Community!

We're delighted with the outcome?‍♂️

Flood?+?

[MPeter]

Hello,

I have the same symptoms with Age of Empires IV. It seems connecting to the XBOX servers is blocked. There is no any notice, no log record or anything. It works only If I stop the defence just for the start procedure. During the game the Kaspersky does not block running (sometimes some error messages)

Windows 10 Home (22H2)

Kaspersky version is the same (21.3.10.391 (j))

I look forward your ideas!

Br

Peter

 

[Flood and Flood's wife]

6 minutes ago, MPeter said:

Windows 10 Home (22H2), Kaspersky version is the same (21.3.10.391 (j))

I have the same symptoms with Age of Empires IV. It seems connecting to the XBOX servers is blocked. There is no any notice, no log record or anything. It works only If I stop the defence just for the start procedure. During the game the Kaspersky does not block running (sometimes some error messages)

Hello @MPeter, 

Welcome!

Try this solution from @Igor Kurzin:

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community? 

Thank you?
Flood?+?

[MPeter]

Great! It works! Thank you!