April 12Apr 12 I am unable to disable Virtualization Based Security (VBS) on Win11 pro, I tried all the steps pertinent to win 11 in the guide below but it doesn't work (ryzen 9 8000 series cpu btw) https://support.kaspersky.co.uk/kaspersky-for-windows/21.24/troubleshooting/safemoney/13713?cid=KTS_21.3&utm_source=interceptor&utm_medium=product&utm_campaign=KTS_21.3#block1 Edited April 12Apr 12 by ArHu
April 13Apr 13 8 hours ago, ArHu said: Kaspersky Internet Security (ryzen 9 8000 series cpu btw) I am unable to disable Virtualization Based Security (VBS) on Win11 pro, I tried all the steps pertinent to win 11 in the guide but it doesn't work Hello @ArHu, Welcome! Which Windows OS version & build - in Windows Search - type WINVER - apen the app, post back the results? Which *options* in About protection through hardware virtualization in Kaspersky applications did you select to *disable* VBS? When ".....it doesn't work" happens -> what happens - what *errors* are displayed - take full-screen-screen-prints & post back, we need to see what (you) see please? Kaspersky Internet Security is Kaspersky's *old* software, it's been replaced by Kaspersky Standard, Kaspersky is offering a *free* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product It's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - use Windows Add & Remove programs to remove Kaspersky Internet Security -> save LICENSE information only, when the uninstall is complete - shutdown the computer using SHUTDOWN, not Restart & power-on by pressing the power-button, login, download & install the new software - run a Database update followed by *another* shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋 Edited April 13Apr 13 by Flood and Flood's wife formatting
April 13Apr 13 Author 58 minutes ago, Flood and Flood's wife said: Which Windows OS version & build - in Windows Search - type WINVER - apen the app, post back the results? Quote win 11 pro 25h2 Which *options* in About protection through hardware virtualization in Kaspersky applications did you select to *disable* VBS? When ".....it doesn't work" happens -> what happens - what *errors* are displayed - take full-screen-screen-prints & post back, we need to see what (you) see please? Quote all the ones that are pertinent to win11, no errors Kaspersky Internet Security is Kaspersky's *old* software, it's been replaced by Kaspersky Standard, Kaspersky is offering a *free* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Quote I guess I clicked the wrong forum link, using most recent version of KTS
April 13Apr 13 43 minutes ago, ArHu said: win 11 pro 25h2 I guess I clicked the wrong forum link, using most recent version of KTS all the ones that are pertinent to win11, no errors Hello @ArHu, Thank you for the information! When WINVER is run from Windows Search - what does it show - the *full-version-and-build* is required? Kaspersky Total Security (KTS) is Kaspersky's *old* software, it's been replaced by Kaspersky Plus, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product - *follow the directions in our first reply* Which VERSION of Kaspersky software is *installed* - on the Windows Taskbar *Hidden-icons*, right-click the Kaspersky icon, post back *ALL* of the information shown please? Where in (your) Windows 11 installation is it showing that VBS is enabled - post an IMAGE of the problem please OR contact Kaspersky Customer Service, follow the directions above with the correct template for (your) Kaspersky software. Is CORE_ISOLATION ON or OFF? Is Memory Integrity ON or OFF? In Windows *Features* have the following been UNCHECKED: Virtual Machine Platform Windows Hypervisor Platform Microsoft Defender Application Guard Hyper-V Thank you🙏 Flood🐳+🐋 Edited April 13Apr 13 by Flood and Flood's wife added 2. *follow the directions in our first reply*
April 13Apr 13 Author 16 minutes ago, Flood and Flood's wife said: Hello @ArHu, Thank you for the information! Quote When WINVER is run from Windows Search - what does it show - the *full-version-and-build* is required? 26200.8117 Quote Kaspersky Total Security (KTS) is Kaspersky's *old* software, it's been replaced by Kaspersky Plus, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product - *follow the directions in our first reply* Which VERSION of Kaspersky software is *installed* - on the Windows Taskbar *Hidden-icons*, right-click the Kaspersky icon, post back *ALL* of the information shown please? 21.24.8.522(b) kaspersky plus Quote Where in (your) Windows 11 installation is it showing that VBS is enabled - post an IMAGE of the problem please OR contact Kaspersky Customer Service, follow the directions above with the correct template for (your) Kaspersky software. info32, I can't figure out how to do screenshot in win11 Quote Is CORE_ISOLATION ON or OFF? Is Memory Integrity ON or OFF? both are off, smart app control is off too In Windows *Features* have the following been UNCHECKED: Virtual Machine Platform Windows Hypervisor Platform Microsoft Defender Application Guard Hyper-V Thank you🙏 Flood🐳+🐋 none off these have been installed in tun windows feature on/off
April 13Apr 13 25 minutes ago, ArHu said: none off these have been installed in turn windows feature on/off Hello @ArHu, Thank you for the information! We're not sure how (yr) formatting (your) *reply* to our post - however when we try to reply to (yr) reply all that populates the text box is (yr) last entry.... odd. ****When (you) next REPLY* - select QUOTE Print-screen - press the Print Screen (PrtSc) key on the keyboard to copy the full screen, then *paste* the output to Paint OR Paint3D or any other graphics editor - save the file as .png OR ,jpg - simple graphics format, in File Explorer - select copy - against the image - come to (yr) reply here in (yr) topic, position the cursor in the text box, right-click, select *paste* from the list of options. READ: How to take a screenshot Does 'info32' mean MSINFO32? Try & get a full-screen-screen-print - it will save a lot of grief IF everyone can clearly see what you see please? In (yr) Windows UPDATES - is Get the latest updates as soon as they’re available ON OR OFF? Thank you🙏 Flood🐳+🐋 Edited April 13Apr 13 by Flood and Flood's wife ****When (you) next REPLY* - select QUOTE
April 13Apr 13 Author 18 minutes ago, Flood and Flood's wife said: We're not sure how (yr) formatting (your) *reply* to our post - however when we try to reply to (yr) reply all that populates the text box is (yr) last entry.... odd. ****When (you) next REPLY* - select QUOTE I guess the quote selection popup takes a while 19 minutes ago, Flood and Flood's wife said: Does 'info32' mean MSINFO32? yes 27 minutes ago, Flood and Flood's wife said: In (yr) Windows UPDATES - is Get the latest updates as soon as they’re available ON OR OFF? OFF
April 13Apr 13 30 minutes ago, ArHu said: Hello @ArHu, Thank you for the images & information. Well done!! Is the running VBS conflicting with Kaspersky? Have any changes been made to the registry, BIOS, UEFI etc? Has Microsoft Technical been engaged? Has Kaspersky Customer Service (KSC) been engaged? Thank you🙏 Flood🐳+🐋
April 13Apr 13 Author 1 hour ago, Flood and Flood's wife said: Is the running VBS conflicting with Kaspersky? Have any changes been made to the registry, BIOS, UEFI etc? yes, kaspersly virtualization cannot be turned on and no. New pc, fresh install. I just increased UMA size and set the pc to performance mode 1 hour ago, Flood and Flood's wife said: Has Microsoft Technical been engaged? Has Kaspersky Customer Service (KSC) been engaged? no, don't feel like going into it too much. Either someone suggest me to get kaspersky working or recommend the best settings in windows (though for gaming I prefer memory integrity off 41 minutes ago, harlan4096 said: Disable also: In Core Isolation, disable everything and reboot. still not working Edited April 13Apr 13 by ArHu
April 13Apr 13 Author 6 minutes ago, harlan4096 said: Does Your CPU support Virtualization, if so, enabled in Your BIOS? it;s a new ryzen 9 and vbs is running, there is no bios option though
April 13Apr 13 If it is a Ryzen 9, there should be an option for Hardware Virtualization in the BIOS of Your system, just check if enabled. I have also an AMD Ryzen 9 7940HS, and it supports Hardware Virtualization, and it has, of course, that setting in the BIOS to enable / disable.
April 13Apr 13 Author 4 minutes ago, harlan4096 said: Check in CPU settings... nope, it isn't anywahere, I checked all options. Under cpu is just pss and nx mode. The option was there in my previous minisforum um790 pro with 7940hs but I got a warranty exchange and opted for an upgrade (the um890 pro) for a little bit extra
April 13Apr 13 Check these 2 threads about the same issue: https://forum.kaspersky.com/topic/hardware-virtualization-is-not-available-error-51444/#comment-198672 https://forum.kaspersky.com/topic/windows-11-24h2-hardware-virtualization-is-not-available-incompatible-hardware-or-software-detected-i-made-all-the-changes-suggested-in-the-guide-but-nothing-51440/?page=2#comment-197434
April 13Apr 13 Author 3 hours ago, harlan4096 said: Check these 2 threads about the same issue: https://forum.kaspersky.com/topic/hardware-virtualization-is-not-available-error-51444/#comment-198672 https://forum.kaspersky.com/topic/windows-11-24h2-hardware-virtualization-is-not-available-incompatible-hardware-or-software-detected-i-made-all-the-changes-suggested-in-the-guide-but-nothing-51440/?page=2#comment-197434 what does virtualization do for kaspersly, it's only for the browser and on screen keyboard because I never use those anyway
April 13Apr 13 Solution Yes, only for Safe Money and VK. https://support.kaspersky.com/help/Kaspersky/Win21.24/en-US/201595.htm In fact, I prefer the benefits of having all Windows 11 Core Isolation features enabled compared to the limited K. Hardware Virtualization, so I have it disabled:
April 13Apr 13 I have it off, since We have K. Intrusion Prevention, and personably I have it tweaked to harden protection.
April 13Apr 13 Hey, From what you’ve described, it looks like you’ve already tried pretty much everything on the Windows side (Core Isolation off, features disabled, etc.), so this is likely not something you’re missing — it’s more of a limitation or conflict. From what I understand, Kaspersky’s hardware virtualization is mainly used for Safe Money (secure browser) and the virtual keyboard, so if you don’t really use those features, you’re honestly not losing much by keeping it disabled. In fact, many users prefer keeping Windows security features like Core Isolation / Memory Integrity ON instead, since they provide broader system-level protection compared to Kaspersky’s limited virtualization use case. 👉 My suggestion: Don’t stress too much about enabling Kaspersky virtualization Keep your Windows security features optimized (even if you prefer some off for gaming) Focus on overall system stability and performance
I am unable to disable Virtualization Based Security (VBS) on Win11 pro, I tried all the steps pertinent to win 11 in the guide below but it doesn't work (ryzen 9 8000 series cpu btw)
https://support.kaspersky.co.uk/kaspersky-for-windows/21.24/troubleshooting/safemoney/13713?cid=KTS_21.3&utm_source=interceptor&utm_medium=product&utm_campaign=KTS_21.3#block1
Edited by ArHu