I need help with accessing my account. Every time I enter my password it wants to send a code to my Cell phone number AND THAT CODE NEVER ARRIVES VIA SMS. I NEVER get the code via SMS or text to my cell number. I do not like the fact that there are not alternatives to this such as 2FA or Email etc etc. Please help me.
I paid for this product and now I cannot access it any more because the Kaspersky system that is responsible for sending codes via SMS/TEXT is never arriving to my android device.
It's revoking my license so I cannot de-list the other devices that are connected to my account via the prior license because I cannot access my account because of the SMS never arriving to my Android device.
I have posted a screenshot of what I am trying to get through.I have requested the system to resend the code multiple times across various time stamps through out the day for the past day or 2 and until not still nothing has come through. I am connected to the WIFI,no issues with my WIFI, no issues with my cellular reception. Everything is perfect on my end. SO what is the problem???? Please help. I tried resetting my password and so on. I can't do anything because of this method. Please change this to 2FA or Email, these are far more reliable than an SMS/TEXT message.......
I paid for this product and now I cannot access it any more because the Kaspersky system that is responsible for sending codes via SMS/TEXT is never arriving to my android device.
It's revoking my license so I cannot de-list the other devices that are connected to my account via the prior license because I cannot access my account because of the SMS never arriving to my Android device.
please and thank you.