The SEPA payment method is declined

[Wusl]

Turn on auto-renewal and save 60% on your next renewal. The payment method SEPA is rejected ONLY credit card is accepted?? I don't store credit cards INFO when Kaspersky shows SEPA but doesn't accept it if something is wrong then I'll look for another one Provider

[Flood and Flood's wife]

8 hours ago, Wusl said:

Turn on auto-renewal and save 60% on your next renewal. The payment method SEPA is rejected ONLY credit card is accepted?? I don't store credit cards INFO when Kaspersky shows SEPA but doesn't accept it if something is wrong then I'll look for another one Provider

Hello @Wusl, 

Welcome back!

(your) topic is in Kaspersky Password Manager which doesn't have a 60% discount.

Because we don't know which software you'd like to purchase we've selected Kaspersky Plus - which has a 55% discount.

SEPA as a payment method is available, we don't know why the payment would be rejected if the mandate-authorisation has been processed & funds are available:    

Please note: So funktioniert das Abonnement

Ihr Abonnement beginnt am Tag des Kaufs und wird automatisch verlängert, damit Sie ohne Unterbrechung weiter geschützt bleiben. Der Preis für die nächste automatische Verlängerung (der sich ändern kann) wird Ihnen per E-Mail mitgeteilt und Ihnen einige Tage vor Beginn der nächsten Laufzeit in Rechnung gestellt. Sie können das Abonnement jederzeit kündigen.. READ: Weitere Informationen - it's important!

Another alternative may be to purchase the Kaspersky subscription via amazon.de. 

• Unfortunately there's little that the Community can do to assist - to protect your privacy & security all of your private information & records are not available to the Community -> (your) best option is to reach out to Kaspersky Customer Service (KCS):  https://support.kaspersky.com/de/b2c/de#contacts, select Email, fill in the template as shown, provide a *detailed-history*     
• *Do NOT use the AI-BOT to submit the incident*                    

Please share the outcome with the Community when it's available?

Thank you🙏
Flood🐳+🐋

Edited April 22 by Flood and Flood's wife
grammar