The nexway portal does not work

[Nour444]

Hello,

I'm on Windows 11 OS, I just renewed my license for Kaspersky total security, and went on to turn off the auto-renewal option in the Nexway portal through the confirmation email.

after I fill out the fields to the login and password it just keeps prompting invalid token.

as shown in the screenshot.

P.S Auto-renewal was turned off when I contacted customer support. But I'd like to actually ACCESS the portal. 

[Flood and Flood's wife]

Hello @Nour444, 

Welcome!

1. Are you using (your) Nexway profile to sign into your Nexway account? 
2. What did Support say (about not being able to access the portal)? 

Thank you🙏

Flood🐳+🐋

[Nour444]

Hey @Flood and Flood's wife

Thank you for your reply.

The screenshot shows the process to sort of sign up a Nexway account through the link in the confirmation email,

the issue is being not able to complete the 'sign-up' process.

Unfortunately customer support did not say anything regarding.

 

[Flood and Flood's wife]

Hello @Nour444, 

Thank you for posting back!

1. Which profile are you using to try to access the Nexway portal? 
2. It's not the same as (your) MyKaspersky account. 
3. Do you still have your original Nexway email, when you set up (your) Nexway account? 

Thank you🙏

Flood🐳+🐋