The button "Check reputation KSN" is grayed out

[Pyszny Chleb]

I don't know why, but the button "Check reputation KSN" is grayed out. I use KSCF with enabled "Kaspersky Network Security Statement". I tried restarting my computer and av,

(ofc it didn't do anything) and now I don't know what to do.

[Schulte]

Hello @Pyszny Chleb, Welcome.

You are not the only one. After your post, I checked the function on my computer - the option is also grayed out no matter what file I want to check.
I don't know the reason yet, nor if it might work for others.

KIS 21.3.10.391(j), W7

[Flood and Flood's wife]

Hello @Pyszny Chleb & @Schulte, 

KTS 21.3.10.391(j), W10; not all file types, (for us):

Thank you?

Flood?+?

Edited August 22, 2022 by Flood and Flood's wife

[harlan4096]

Right, not all files can be checked by "Check reputation KSN" option, in general only executables, dll and some specific scripts extensions, but here You are a small trick: You can rename temporally any file to .exe and check its reputation, and then back to its original extension.

[Flood and Flood's wife]

Hi @harlan4096, 

"before", KSN worked, for all files, without "small" tricks?

Thank you?

Flood?+?

[Schulte]

Thanks for the feedback.
So it works for you guys.

But I have already written that it doesn't matter what kind of file I choose. The option is grayed out for all types, even those where it used to be available. So also for .exe, .com, .dll,....

Spoiler

 

[Flood and Flood's wife]

Kaspersky Plus, same problem, KSN not available for all file types:

Edited August 22, 2022 by Flood and Flood's wife

[harlan4096]

It works here but I'm using K.Plus 21.7 UK official version + W11 Pro x64 ?

[Schulte]

My attempt to unregister and re-register the 'shellex.dll' via 'regsvr32' brought no change. So that's not the problem either.
Does anyone have another idea?