Security Cloud Web-Antivirus blocks AdGuard VPN extension

[mikhail.rokhin]

Security Cloud 21.3.10.391(j) blocks AdGuard VPN extension.

If KSC Exclusions are setup to exclude HTTPS traffic check for IP adresses: 0.0.0.0, 127.0.0.0, 192.168.0.0 for Opera browser and then applied - it hangs Kaspersky Anti-Virus Service, which begins to consume ~20-25% of CPU :

Description
The program avpui.exe version 21.3.12.434 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 413c
 Start Time: 01d905bbd868b8a4
 Termination Time: 27
 Application Path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Cloud 21.3\avpui.exe
 Report Id: 12723c1f-8045-4af8-8857-a2d3bbe9827d
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Unknown

Remedy: Let AdGuard VPN program and/or browser extension to hook traffic and set connection earlier than KSC Web-Antivirus. After pause & resume KSC protection the problem disappeared / Disable Web-Antivirus in KSC.

It would be nice to have predefined setup presets for most popular VPN programs & browser extensions. It would be nice, that KSC scans & automatically adjusts such settings to be compatible & compliant with the software VPN providers, and shows notification to user about possible incompatibilities & problems.

Is it possible to make special exclusion page/option for browser extensions, where user can choose browser and extension and all the exclusions (don't check traffic of Chrome browser flowing via AdGuard VPN extension, for e.g.)?

 

 

Thank you for development & support.

Joy, Happiness and Satisfaction! Resources for prosperous life!)

[Flood and Flood's wife]

Hello @mikhail.rokhin, 

Welcome!

• Opera is not supported. 

1. Does the issue replicate if tested against any of the browsers listed in Kaspersky Security Cloud, Browser support? 

Thank you?
Flood?+?

Edited December 1, 2022 by Flood and Flood's wife

[mikhail.rokhin]

OS & software are all up-to-date.

It is not browser problem, it is problem of KSC Web-Antivirus & any browser VPN extension interaction.

The right HTTPS chain can't be created: browser <-> VPN extension <-> KSC Web-Antivirus.

[artem98137581258917258]

adguard vpn не запускается в включенным антивирусом касперского стандарт