Restore files from backup copies - doesn't work

[PauloRosa]

(I'm Brazilian, I'm using google translator, forgive me for any errors in the translation)

I have Kaspersky Small Office Security file server, I use the program to perform daily backups. It does the backup everything right, but when it's time to recover it never shows the data, so I'm forced to recover EVERYTHING and it takes hours. Is there any way to browse through the data in this backup and recover only the desired one? see as prints that it does not show the data, but if I click on restore, it pulls everything. This has always happened, the server has been recently formatted and installed all over again, and yet Kaspersky behaves this way. At other times it appears that the amount of files is too large to be viewed.

[DonKid]

Por favor, veja este link.

[Mohamed Abdalla]

i have the same issue please advise ?? 

[Mickh]

I am using the backup facility in Kaspersky Total Security 21.3.10.391 running on Windows 10, backing up to an external 1Tb USB drive and have the same issue. It appears to be dependent upon the number of files backed up. I have one backup which contains approximately 44000 files and recovery works fine, displaying the file tree structure and allowing me to select and restore a single file. I have another backup containing approximately 66000 files and, as with the original poster, when I try to restore I only get a check box with 'ALL FILES' in. Incidentally, the reason I have more than one backup file is because I came across this problem previously and thought I'd solved it by splitting my backup into 5 smaller tasks. This worked ok until one of the backup tasks again exceeded what I assume is the maximum number of files. I don't understand why there would be a maximum file number. The previous solution doesn't help as I can't see the individual files to select.

[Mickh]

Just realised I posted the same problem on 29th December 2021 but still no solution. ?

Restore files from backup copies - no selectable option available - Page 2 - Kaspersky Security Cloud - Kaspersky Support Forum