Repeatedly prompted for permission when using VPN Express

[Guest]

I am using VPN Express for my VPN connection. Every day I get prompted multiple times to approve usage of  “a new PPP connection”. I can find no reason for this. The VPN network is visible in Kaspersky as a trusted network. 

Note: I know that Kaspersky offers a VPN service of its own, but I am not planning to use this option. 

[Wesly.Zhang]

Hello,

You can uninstall kaspersky security connect application. Any better ?

or right-click your vpn apater and select Edit and set it as public network, Any better ?

Regards.

[Guest]

I thought I solved it but it was nog true

 

I cannot find “kaspersky security connect application”? 

 

The other option is not possible

 

 

[Wesly.Zhang]

I thought I solved it but it was nog true

 

I cannot find “kaspersky security connect application”? 

 

The other option is not possible

 

 

Hello,
Which product do you use? KIS or KAV or KFA ?

Regards.

[Igor Kurzin]

Hi @ADHC , 

Can you please post a screenshot of the “a new PPP connection” message you get?

Regards,

Igor

[Guest]

Screenshot:

I am using Kaspersky Internet Security

You can grant permission for max 30 minutes, then you will be prompted again. 

[Guest]

Still there is no answer. But there is hope. I have one machine that keeps on prompting me, the other one does not. The only problem is that I can not figure out what the difference is between the two…..

[Flood and Flood's wife]

Hello @ADHC, 

Thank you for the image👌  @Igor Kurzin, please engage? 

• On the machine with the problem, which KIS version & patch(x) x = letter,  is installed, on the Windows taskbar, rightclick the Kaspersky icon, select About? 

Please let us know?

Thank you🙏

Flood🐳 +🐋

[Berny]

@ADHC Did you check your network status :  https://support.kaspersky.com/KESWin/10SP2/nl-NL/44427.htm 

? “Openbaar” - “Lokaal” - “Vertrouwd” ?

[Guest]

Both machines have the same Kaspersky release: 

@ADHC Did you check this : https://support.kaspersky.com/KESWin/10SP2/nl-NL/44427.htm

Yes I did. Setting this does not change anything

 

[Berny]

@ADHC Is your ISP supporting PPP protocol ?

[Guest]

@ADHC Is your ISP supporting PPP protocol ?

Apparantly yes. Everything functioned perfectly before I installed Kaspersky

[Guest]

Actual Kaspersky level is (KIS) 21.2.16.590 (b)

[Berny]

@ADHC Did you try to reinstall VPN Express ?

If no solution from this Forum please contact Kaspersky Lab Technical Support :
https://center.kaspersky.com/nl

[Guest]

@ADHCDid you try to reinstall VPN Express ?

If no solution from this Forum please contact Kaspersky Lab Technical Support :
https://center.kaspersky.com/nl

I have done a complete re-install of ExpresVPN. No result. I will contact support

[Guest]

Ticket created (INC000012295228)