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Regarding Kaspersky Password Manager


Apal
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Go to solution Solved by Flood and Flood's wife,

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Whenever, I visit any website it pops up for a master password (because the vault is locked), that’s really good. 

But, why the heck, after entering the master password, it loads total application ui in front of the screen ? It should just unlock it and start doing it’s auto-filling tasks.

 

Os:- Windows 10 21h2

KPM :- 9.0.2.20210 (t) / 1639410386_7112 / 1.0.523.0-0.8.3.0_1

I hope you understand the question….

Please help me……...

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Hello @Apal

Thank you for the video & the additional information. 

  1. In (your) installation, is the KPM shortcut added to the Windows taskbar? 
  2. We’re unable to replicate the issue Link

     

     

  3. Log a request with Kaspersky customer service , either via Email or Chat, fill in the Application malfunction, Other template; support may request logs, traces & other data, they will guide you.

    If you select the Chat option, we recommend you receive a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.

    Please share the outcome with the Community when it’s available? 

    Thank you🙏

    Flood?+?

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Hello @Apal

You’re most welcome!

Same result. 

Kindly follow our previous guidance.  

Thank you🙏

Flood🐳+🐋

But, I have free version, I was thinking to upgrade to total security. But,……………… I hope you can understand my situation.

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Hello @Apal

Thank you for posting back & the additional information, we understand. 

  • We tested with KPM Premium. 
  • We can retest with KPM Free but it won’t be until after Christmas.
  1. Do you have another computer you can repeat the test on? 
  2. Is there a KPM application *shortcut* on the Windows taskbar? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

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Hello @Apal

Thank you for posting back & the additional information, we understand. 

  • We tested with KPM Premium. 
  • We can retest with KPM Free but it won’t be until after Christmas.
  1. Do you have another computer you can repeat the test on? 
  2. Is there a KPM application *shortcut* on the Windows taskbar? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

  1. No, currently I don’t have any computer now.
  2. Yes, there is a icon, on the windows taskbar
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  • 2 weeks later...
  • Solution

Hello @Apal

We’ve now done the test on 3 different machines, we even installed KPM Free for the latest test, we simply cannot replicate the issue.

We’ve also done the test without recording, we’ve done this test many times.

IF we could replicate the issue we would say so

Link

 

We suggest you try to replicate the issue on another computer & let us know the outcome please? 

Thank you🙏

Flood🐳+🐋

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Hello @Apal

We’ve now done the test on 3 different machines, we even installed KPM Free for the latest test, we simply cannot replicate the issue.

We’ve also done the test without recording, we’ve done this test many times.

IF we could replicate the issue we would say so

Link

 

We suggest you try to replicate the issue on another computer & let us know the outcome please? 

Thank you🙏

Flood🐳+🐋

In this recent recording, your kpm is already unlocked. In your first posted recording, same I could not replicate the issue only while screen recording. But, when doing the same test (in your first test) without screen recording, then issue is happening only, atleast in my case. Although I made-up my mind to purchase total security 😁. 

 

Edit:- You mentioned that you done this test many times. Thank you for testing, I guess I will reinstall kpm.

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Hello @Apal

You’re most welcome!

Thank you for posting back!

No, incorrect; in our most recent test, KPM is not unlocked; in every test we’ve done, we made sure the KPM application is locked, otherwise, what’s the point of the test? 🙄

We’re delighted Kaspersky has scored another customer. 

Happy New Year! 

Thank you🙏

Flood🐳+🐋

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Hello @Apal

You’re most welcome!

Thank you for posting back!

No, incorrect; in our most recent test, KPM is not unlocked; in every test we’ve done, we made sure the KPM application is locked, otherwise, what’s the point of the test? 🙄

We’re delighted Kaspersky has scored another customer. 

Happy New Year! 

Thank you🙏

Flood🐳+🐋

One last question, If I add kts license to my current kaspersky account, Will my current vault get deleted or, it will be upgraded ? And, Can I have two vaults under one account ?

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Hello @Apal

You’re most welcome!

Thank you for posting back!

No, incorrect; in our most recent test, KPM is not unlocked; in every test we’ve done, we made sure the KPM application is locked, otherwise, what’s the point of the test? 🙄

We’re delighted Kaspersky has scored another customer. 

Happy New Year! 

Thank you🙏

Flood🐳+🐋

I have clean installed windows, re-creating all partitions, and then, I have downloaded trial of KTS, now, my issue is resolved.

Thank you and a very happy new year!✨

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