Red Password Manager Icon in Chrome

[PPH]

The KasperskyPassword Manager Icon in Chrome (top right corner) is red. As soon as I click on it another window opens and tells me to install the application though it is already installed.

I am running Windows 10 Pro. Version 10.0.19043 Build 19043

Google Chrome Version 92.0.4515.131 (Official Build) (64-bit)

Kaspersky Total Security and Password Manager

[Flood and Flood's wife]

• Windows 10 Pro. Version 10.0.19043 Build 19043
• Google Chrome Version 92.0.4515.131 (Official Build) (64-bit)
• Kaspersky Total Security.
• Kaspersky Password Manager
• The Kaspersky Password Manager Icon in Chrome (top right corner) is red. As soon as I click on it another window opens and tells me to install the application though it is already installed.

Hello @PPH, 

Welcome!

1. KTS version & patch(x), x =letter → on Windows Taskbar or hidden icons, rightclick the KTS icon, select About? 
2. KPM version & patch(x), x =letter → on Windows Taskbar or hidden icons, rightclick the KPM icon, select About? 
3. In the Chrome browser → KPM extension version? 
4. In the Chrome browser, is the KPM extension on → image 1? 
5. In KPM application, for Google chrome, does KPM extension show as installed → image 2?  
6. Close all browsers. 
7. Backup KPM → image 3.
8. Uninstall KPM only.
9. Shutdown the computer, using Shutdown, not Restart, power on, login.
10. Download & clean install KPM.
11. Recheck red KPM extension icon? 

 

Please let us know? 

Thank you🙏

Flood🐳+🐋

[PPH]

Uninstalling, restarting and new installation KPM helped.

 

Thank you.

[Flood and Flood's wife]

Uninstalling, restarting and new installation KPM helped. Thank you.

Hello @PPH, 

You’re most welcome☺ !

That’s brilliant👏

Thank you for taking the time to let us know🙏

Flood🐳+🐋