I have a very specific problem with the website of the UK company screwfix.com which seems to be being caused by KIS or KIS is seeing something about the website it doesn’t like. When I use my desktop machine and search for anything on the site, the first page of results comes up OK - but when I go to the next page of search results, it hangs completely in the state shown below with the message “please wait whilst we update your selection”. I have three browsers on my desktop machine - and it happens on both Chrome and Firefox, but is actually OK with Edge (which at least gives me a workaround). I’m running KIS 21.2.16.590(b) as of the 2nd January which is the current version I believe. If I uninstall KIS, the problem disappears immediately, and returns on re-install. I can’t be 100% certain but I think the problem may have started when this version was installed as I’ve been using the screwfix website for years without any problem. I’ve tried just pausing the KIS protection but it doesn’t seem to be enough - the problem only went when I uninstalled it. screwfix.com is such a popular site that this isn’t likely to be a website or browser problem. We have two other machines in the house: My laptop which is just running Windows Defender, and that works fine on the Screwfix site whatever browser I use. My wife’s machine which is running a much older version of KIS, and that also works fine on the Screwfix site regardless of browser. Any ideas? If not, I’d appreciate someone at least testing to see if they see the same fault on the same version as me. Thanks!

Update: I expect the issue should be resolved in 1-2 days globally via fix in databases. p.s. the issue related to inject script option. But it is related to scanning SSL (the reason that excluding SSL for this URL helps).

Jump to content

Kaspersky Support Forum

Sign In / Registration

Kaspersky Internet Security

Problem with UK website screwfix.com hanging on the second page of search results

By Midge
February 7, 2021 in Kaspersky Internet Security

Share

Followers 0

Go to solution Solved by Guest, February 15, 2021

Recommended Posts

Midge

Posted February 15, 2021

Author

- Share

Posted February 15, 2021

@Anton Mefodys thanks for the update.

Link to comment

Share on other sites

Guest

Posted February 15, 2021

- Share

Posted February 15, 2021

😀

Link to comment

Share on other sites

Guest

Posted February 17, 2021

- Share

Posted February 17, 2021

Accoridng to my information the issue should be fixed.

It is necessary to just update databases and restart browser.

@Midge

@smipx

Link to comment

Share on other sites

Guest

Posted February 17, 2021

- Share

Posted February 17, 2021

Hi,

Looks good. My Edge is now working okay with Screwfix.com

Many thanks

Paul

Link to comment

Share on other sites

Midge

Posted February 17, 2021

Author

- Share

Posted February 17, 2021

@Anton Mefodys

@smipx

Looks good for me too. Thanks.

Link to comment

Share on other sites

This topic is now closed to further replies.

Share

Followers 0

Go to topic listing

×

Sign In / Registration

×

Create New...

Problem with UK website screwfix.com hanging on the second page of search results

Recommended Posts

Midge

Link to comment

Share on other sites

Guest

Link to comment

Share on other sites

Guest

Link to comment

Share on other sites

Guest

Link to comment

Share on other sites

Midge

Link to comment

Share on other sites

Forum

Products

Support

Personal Account